Businesses across industries are using increasingly complex analytics to power collection and recovery decisions. However, debt collection agency and legal agency placement processes remain limited in their use of analytical tools and capabilities. This results in generic, judgmental placement strategies, lacking a robust champion/challenger approach, with limited performance reporting and insights. This presents a big opportunity to make a clear differentiation, especially in markets where customers have multiple exposures to different lenders, and collection managers must fight for payments just as marketing fights for wallet share.
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