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More so than perhaps at any other time, business agility is essential today to successful collections and recovery practices. With compromised budgets, a surge in regulations protecting the consumer and the likelihood that recent increases in consumer confidence and consumer borrowing will boost bad debt volumes, collections and recovery teams in several industries are pressured to think hard about new, flexible approaches to operations and operational strategies. In terms of how technology can drive agility, collections and recovery professionals shouldn’t overlook the cloud.