The application of new technologies to best practice methods can dramatically improve your performance. This paper presents eight methods that companies can use not only to increase the success and compliance of their collections, but also to gain a decisive competitive advantage. 1. reduce counterproductive operations 2. develop and implement targeted strategies 3. focus resources on the most promising areas 4. optimize channels 5. deploy staff efficiently 6. put repayment solutions to the test 7. improve staff negotiation skills 8. align management information with operational objectives
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