EMEA Insights - Originations

Banks, financial services, and commerce all face a tricky balancing act when it comes to successfully meeting digital consumers’ expectations. It’s a benchmark that continues to shorten, driven in part by evolving behaviour amid the ongoing pandemic.

• Digital is an opportunity to build something fundamentally new.
• Success hinges on intuitive and flexible customer journeys.
• The most digitally savvy demographic may not simply be the youngest.
• Clearly define how to differentiate offerings and focus on the customer win.
• Customer expectations are rising by the day, so avoid needless friction and delays.