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FICO® Consumer Fraud Survey: 2021

A global look at consumer sentiment about top fraud risks and how they feel about their financial institutions' fraud management.

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White Paper

FICO conducted a global survey to gauge consumer sentiment about fraud risks, fraud management and how they feel about their financial institutions. More than 12,000 consumers responded, and the insights are fascinating. From global concerns about top fraud risks to regional differences in communication preferences, our whitepaper examines a wide range of issues related to fraud, customer experience and the digital transformation currently happening in banking. Download the whitepaper today to learn:

  • Which kind of fraud has consumers most concerned
  • What communication channels consumers prefer for transaction verification
  • Where consumers are reporting the most fraud (and the least)
  • How customers feel when their transactions are declined
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