How banking expectations in Asia-Pacific are changing post-pandemic

Why customer-centricity matters and how banks can pivot

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White Paper

A study of the banking consumers in Asia Pacific shows that nearly half of the surveyed respondents experienced reduced income due to the pandemic.  As a result, their financial behaviors have changed - some of which present opportunities for banks to amplify market share, and some of which pose threats.

Consumers' expectations of banks have evolved considerably. This latest FICO white paper details: 

  • The changes in APAC consumers' financial intentions
  • The increase in taking up savings and investment products
  • The choice of financial product providers and consumers' expectations
  • What actions banks can take to maximize the value exchange with customers
  • Country and regional breakdown of the survey responses
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