Identity Proofing and the Changing face of Digital Banking

Balancing the need for identity verification with customer attrition - FICO's Global identity proofing survey 2021

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White Paper

It's more important than ever for financial services organizations to understand the ever changing needs of consumers and the factors that drive technology change. Whit that challenge in mind FICO undertook a sweeping global survey, looking at consumer attitudes to digital banking - in particular, how accounts can be opened digitally and the impact that fraud and compliance checks have on them.

  • Do customers understand the threat from identity theft and why their identities must be checked?
  • Did the Global pandemic really accelerate digital adoption in financial services?
  • What do customers expect when they open accounts using websites and apps:
  • Do people have the necessary skillset to manage identity proofing using mobile apps?
  • Are customers open to using biometrics to protect their accounts?
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