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European politicians have not failed to notice that levels of fraud have been increasing despite industry initiatives to stop its growth. The second Payment Services Directive (PSD2) comes into force in January 2018 and places the accountability firmly on Payment Service Providers (PSPs) for unauthorised or fraudulent payments, especially online. PSPs are now obliged to confirm their customer’s identity robustly, both when paying and managing their accounts. But these measures threaten to put barriers in the way of the frictionless journey that customers want. How can PSPs balance ease of use with security?
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