with a better browsing experience; allow us to assess, monitor, and improve the website’s
performance; and enable our partners to advertise to you. You may disable the cookies by changing
the settings in your browser, and you may tell us not to share your cookie data with third parties.
European politicians have not failed to notice that levels of fraud have been increasing despite industry initiatives to stop its growth. The second Payment Services Directive (PSD2) comes into force in January 2018 and places the accountability firmly on Payment Service Providers (PSPs) for unauthorised or fraudulent payments, especially online. PSPs are now obliged to confirm their customer’s identity robustly, both when paying and managing their accounts. But these measures threaten to put barriers in the way of the frictionless journey that customers want. How can PSPs balance ease of use with security?