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6 Ways to Improve Health Care Operations

Pharmacy benefit management (PBM) companies face a unique blend of product and service challenges.

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 Managed properly, they can generate successful business results for all of the parties they represent. But, when operational imbalances predominate, the result can be system-wide inefficiencies, greater costs and reduced profits.

To run an effective and profitable PBM, core operations must be responsive and agile. For example, if claims management, product delivery/fulfillment, price determination or client-pharmacy drug interaction services cannot continually be enhanced to accommodate flexibly and allowed to be market-driven, the customer experience likely will suffer, negatively impacting profit margi