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The collections landscape is shifting. All over the world, the familiar contours of business as usual are moving under the impact of widespread mobile phone and social media use, and other profound technological, social and economic changes.
While these changes present challenges, they also create opportunities. Companies have expanded options for employing customer-friendly collections approaches that are less costly and more productive. They also have more ways to mobilize and concentrate their collections resources in order to drive higher results and address complex, changing regulatory requirement.
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