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The FICO® Decision Management Maturity Model and Map

The Journey to Automating and Optimizing Customer Engagements

White Paper

We live and work in a world increasingly defined by data, analytics and digital platforms. Companies aggressively invest in these technologies knowing they are critical to better performance and competitive advantage. Yet many companies struggle to achieve consistently positive results from their data and analytics initiatives. According to Forrester Research, 73% of enterprise architects aspire to help their firms be data-driven enterprises, but only 29% say they are good at translating analytics into action.