Banking Survey 2020: Identity Verification and Authentication, new challenges for the sector

The survey was conducted in 172 banks in 8 countries, Colombia, Mexico, Germany, the United Kingdom, Canada, the United States, Malaysia and the Philippines, by the independent research company Omdia

Competitive Intelligence
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Fraud Protection & Compliance

October 8, 2020 -

In the cycle of adoption of identity verification technologies, Colombian and Mexican banks stood out for adopting innovative solutions.  Being able to verify the identity of clients quickly and efficiently is a daily necessity for the institutions.

Download to discover

  • Main findings
  • Operational challenges in establishing customer identity
  • Compliance and user experience on security
  • Conclusions and recommendations


Download Spanish Release

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