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November 3, 2011
FICO World Conference, NEW YORK—November 3, 2011—FICO (NYSE:FICO), the leading provider of analytics and decision management technology, and Efma today announced the results of the third European Credit Risk Survey. The survey, which queried credit risk management professionals in September on their outlook for the next six months, reverses the optimism from the last survey in spring 2011, with risk managers now predicting higher delinquencies across mortgages, auto loans and other credit products.
The survey shows:
Delinquencies expected to rise across the boardWhile there was an increase in optimism from the survey conducted in spring 2011, credit risk managers now expect that more consumers will have trouble making payments on a variety of loan types. Four times as many respondents predict increased delinquency on overdrafts as predict improvement, and the ratio is similar for small business loans and credit cards. For auto and mortgage, the ratio is better but is still 3:1 in favor of increased delinquencies. Only 12-14 percent of responses indicate an expectation for decreasing delinquency on any surveyed product.
“These results are fully in line with the economic drama playing out across Europe,” said Mike Gordon, vice president and general manager for FICO in Europe, the Middle East and Africa. “Mounting economic problems and uncertainty about the adequacy of public and private sector responses are contributing to a darkening picture of credit performance over the next few months. We think lenders that focus on strengthening relationships with good customers will fare best here.”
Despite risk management improvements, Eurozone worries prevailA majority (77 percent) of respondents say that they have made changes to their risk management processes to deal with the economic downturn since 2008. They also say that their approach to risk management is more disciplined than three years ago (83 percent) and that they can adapt policies rapidly (79 percent). A full 97 percent say that their credit decisions are made with a strong understanding of borrower debt capacity.
However, more than 40 percent of respondents say that the impacts of unemployment on their portfolio will be more than modest, and the same number say that Eurozone conditions will impact their portfolio performance.
“European risk managers have advanced their discipline since economic conditions began worsening in 2008, which is something we at FICO have seen first-hand in working with banks across the region,” said Gordon. “However, the economic difficulties in the Eurozone will still have an impact on risk, consumer behavior and loan performance. To address this, lenders are seeking deeper insight into borrower behaviors, using new data sources and new analytic tools and techniques.”
Credit gap persists, especially for small businessesCredit risk managers across Europe expect a credit gap for both small business and consumer lenders over the next six months, as demand outpaces supply, particularly for small businesses.
Half of respondents expect both the volume of small business applications and the amount of credit requested to increase. However, only 36 percent of respondents expect credit granted to small businesses to increase, and 28 percent expect it to decrease.
For consumer lending, 42 percent of respondents expect the volume of applications to increase, yet only 28 percent expect credit granted to consumers to increase, while 27 percent expect credit granted to consumers to decrease.
Bank loyalty and trust are strainedAcross Europe, credit risk managers expect consumers to be more focused on saving (84 percent), and more reluctant to use consumer credit (71 percent). This suggests that demand for credit is weak, though still forecast to be stronger than supply, as noted above.
76 percent of respondents say that consumers are likely to be more loyal to the bank at which their current account resides. However, 46 percent of credit risk managers indicated that consumers are now more likely to mistrust the bank.
“A much stronger focus on service may be the best approach for restoring bank trust and building loyalty,” said Mike Gordon. “Clearly, with reduced demand for credit, banks will need to understand each consumer much better in order to make attractive offers. And expanding relationships with existing customers may be the best path for revenue growth, especially for the bank that holds the current account relationship.”
Respondents are split on their beliefs about consumer delinquency. About half, 45 percent, believe some or most consumers are less concerned with delinquency overall; 55 percent believe this is untrue or that the opposite is true. Similarly, respondents are split on the belief that more consumers are likely to pay credit card obligations ahead of other obligations, with 39 percent saying this is true (slightly less than in our previous survey), 13 percent saying the opposite is true and nearly half (48 percent) saying that this is untrue.
A strong majority of respondents (71 percent) say some or most consumers are more concerned with service; no respondents believe the opposite to be true.
Patrick Desmarès, secretary general of Efma, added: “As a barometer of banking sentiment, this survey shows the distress felt by lenders across the region in response to increasing pressure on European banks and consumer lenders to restore portfolio growth against a daunting backdrop of Eurozone concerns. The challenging conditions of the past three years have taught risk managers to be agile and adaptable, and it is my hope that the times ahead of us will prove to be a catalyst for innovation in this sector.”
A detailed report, including specific results for the UK, Germany/Austria/Switzerland and Spain/Portugal, is available online (European Credit Risk Outlook 3 Nov 2011) . Participants included credit-granting institutions ranging from local banks to global institutions. More than 70 representatives from 26 European countries and 61 companies responded to this survey.
About FICOFICO (NYSE:FICO), formerly known as Fair Isaac, delivers superior predictive analytics solutions that drive smarter decisions. The company’s groundbreaking use of mathematics to predict consumer behavior has transformed entire industries and revolutionized the way risk is managed and products are marketed. FICO’s innovative solutions include the industry-leading solutions for measuring credit risk, managing credit accounts, identifying and minimizing the impact of fraud, and customizing consumer offers with pinpoint accuracy. Most of the world’s top banks, as well as leading insurers, retailers, pharmaceutical companies and government agencies, rely on FICO solutions to accelerate growth, control risk, boost profits and meet regulatory and competitive demands. Learn more at www.fico.com. FICO: Make every decision count™.For FICO news and media resources, visit www.fico.com/news.
About EfmaEfma, a not-for-profit association formed in 1971 by bankers and insurers, specialises in retail financial marketing and distribution. Today, more than 3,000 brands in 130 countries are Efma members, including over 80% of Europe’s largest retail financial institutions. Efma offers the retail financial service community exclusive access to a multitude of resources, databases, studies, articles, news feeds and publications. Efma also provides numerous networking opportunities through work groups, online communities and international meetings. For more information: www.efma.com
Statement Concerning Forward-Looking InformationExcept for historical information contained herein, the statements contained in this news release that relate to FICO or its business are forward-looking statements within the meaning of the “safe harbor” provisions of the Private Securities Litigation Reform Act of 1995. These forward-looking statements are subject to risks and uncertainties that may cause actual results to differ materially, including the success of the Company’s Decision Management strategy and reengineering plan, the maintenance of its existing relationships and ability to create new relationships with customers and key alliance partners, its ability to continue to develop new and enhanced products and services, its ability to recruit and retain key technical and managerial personnel, competition, regulatory changes applicable to the use of consumer credit and other data, the failure to realize the anticipated benefits of any acquisitions, continuing material adverse developments in global economic conditions, and other risks described from time to time in FICO’s SEC reports, including its Annual Report on Form 10-K for the year ended September 30, 2010 and its last quarterly report on Form 10-Q for the period ended March 31, 2011. If any of these risks or uncertainties materializes, FICO’s results could differ materially from its expectations. FICO disclaims any intent or obligation to update these forward-looking statements.FICO is a trademark or registered trademark of Fair Isaac Corporation in the United States and in other countries.
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