(Vienna, Austria) - Fair Isaac Corporation (NYSE:FIC), the leading provider of analytics and decision management technology, and Adeptra Inc., the top global provider of automated contact and resolution services for consumer credit and risk management, today announced at Fair Isaac's 2008 European InterACT customer conference a strategic partnership to integrate Adeptra's auto-resolution technology with Fair Isaac's industry-leading decision management solutions for fraud detection and collections.
The combined technology enables financial services clients to fully automate and streamline their customer contact capabilities, from reaching and engaging the individual customer to resolving transactions via multiple contact channels including voice, email, SMS (Short Message Service), fax and pagers. By better managing important interactions with customers, lenders can now catch more fraud faster and improve collection service levels from over-limit to recovery, while significantly reducing costs associated with their customer contact center operations.
As an integral part of Fair Isaac's Falcon® Fraud Manager for payment card fraud detection, Adeptra's auto-resolution services will allow card issuers to automatically contact cardholders regarding suspicious transactions identified by the system's proven neural network models and other predictive technologies. If the transaction is genuine, the integrated solution will capture the cardholder's verification; if it is not, the issuer can take immediate action to stop the fraudulent transaction and prevent further losses. Transaction results are fed back into the solution to dynamically update strategies.
"The most successful lenders are challenging fraud risk management and collection conventions, and leveraging analytics and interactive automation technology more than ever before," said David Lightfoot, vice president, Product Management, at Fair Isaac. "Adeptra's market-leading services complement our fraud and collections offerings. They offer our clients an efficient and effective way of managing time-sensitive and vital interactions with their customers while benefiting from extensive process and operational cost savings."
Deployed in combination with Fair Isaac's Debt Manager™ workflow solution for collections and recovery, the solution eliminates capacity problems and allows issuers to contact customers sooner in the debt cycle, reducing the cost of provisioning and increasing customer satisfaction and payments collected. Fair Isaac analytics drive the contact strategies that find the best channel and time for each debtor, and rules-based technology helps manage the contact. For example, the solution can send an automatic payment reminder to a good customer, take payments via the phone, or put high-risk customers in contact with a live agent.
"Adeptra is well-known in the financial services industry for helping companies use technology applications to realize greater return on investment, increase revenues, and enhance productivity for their operations," said Lou Venezia, CEO at Adeptra. "Our partnership with Fair Isaac is a win for both companies and provides our shared clients with an immediate advantage - best-in-class technologies seamlessly integrated to help them take their fraud and collections operations to the next level."
The combined service from Fair Isaac and Adeptra is available immediately to Fair Isaac customers as part of Fair Isaac's fraud and collection solutions. The partnership takes advantage of standard application programming interfaces between the companies' data systems and applications for fast and easy implementation.
About Fair Isaac
Fair Isaac Corporation (NYSE:FIC) combines trusted advice, world-class analytics and innovative applications to help businesses make smarter decisions. Fair Isaac's solutions and technologies for Enterprise Decision Management turn strategy into action and elevate business performance by giving organizations the power to automate more decisions, improve the quality of their decisions, and connect decisions across their business. Clients in 80 countries work with Fair Isaac to increase customer loyalty and profitability, cut fraud losses, manage credit risk, meet regulatory and competitive demands, and rapidly build market share. Fair Isaac also helps millions of individuals manage their credit health through the www.myFICO.com website.
Adeptra is No. 1 in Auto-resolution - virtual contact center solutions that far exceed traditional auto-dialer applications by providing three times the reach, engaging customers in a personalized dialogue, and resolving issues, without the need for contact center staff. Whereas most customer support is accomplished through a "request and respond" model, Adeptra's Auto-resolution Services™ are the next generation in two-way voice and alerting solutions; they proactively reach out and deliver time-sensitive customer communication via voice, fax, pagers, text messaging and email. Adeptra's applications are fully integrated, industry-specific solutions for business processes such as fraud detection, collections and marketing.
Adeptra's clients include six of the top 10 financial institutions in the US and seven of the top 10 in the UK. Established in 1996, the company is privately held and investors include ABS Ventures, Barclays, Advent and ACT. Adeptra operates from offices in Connecticut, USA, and Reading, UK. For more information, visit www.adeptra.com.
Fair Isaac Statement Concerning Forward-Looking Information
Except for historical information contained herein, the statements contained in this press release that relate to Fair Isaac, including statements regarding its Falcon® Fraud Manager and Debt Manager™ product offerings, are forward-looking statements within the meaning of the "safe harbor" provisions of the Private Securities Litigation Reform Act of 1995. These forward-looking statements are subject to risks and uncertainties that may cause actual results to differ materially, including any unforeseen technical difficulties related to the implementation, use and functionality of the offerings, the risks that customers will not perceive material benefits from the offerings, failure of the products to deliver the expected results, the possibility of errors or defects in the offerings, regulatory changes applicable to the use of consumer credit and other data, and other risks described from time to time in Fair Isaac's SEC reports, including its Annual Report on Form 10-K for the year ended September 30, 2007, and its quarterly report on Form 10-Q for the period ended December 31, 2007. Forward-looking statements should be considered with caution. If any of these risks or uncertainties materializes or any of these assumptions proves incorrect, Fair Isaac's results could differ materially from Fair Isaac's expectations in these statements. Fair Isaac disclaims any intent or obligation to update these forward-looking statements.
Europe, Middle East & Africa
+44 (0) 209-940-8719
+1 786 482 7231
+55 11 97673-6583
Take the next step
Connect with FICO for answers to all your product and solution questions. Interested in becoming a business partner? Contact us to learn more. We look forward to hearing from you.