FICO Addresses Critical Resiliency Issues for Financial Services in Virtual Event

Series of interactive sessions shares insights into managing stressed customers, protecting against new scams and other topics

People walking up stairs
Radial circle

Decision Management & Optimization

SAN JOSE, CA — April 3, 2020 —

As financial services providers worldwide come under unprecedented pressure from the coronavirus pandemic, analytics software firm FICO has launched a global virtual event aimed at helping leaders manage operations, customers and new fraud scams in the current crisis.

The FICO® Virtual Event – Building Resiliency is a month-long event beginning April 20. It includes more than 30 free live sessions sharing ideas and emerging best practices in topics related to collections, credit management, fraud protection and other issues. Keynote presenters include Will Lansing, FICO CEO; Mark Begor, Equifax CEO; Peter Wannemacher, Principal Analyst, Forrester; and Dr. Scott Zoldi, FICO Chief Analytics Officer.

The Building Resiliency virtual event features FICO experts from around the world as well as industry experts, discussing topics in six areas:

  • Adaptability — best practices and emerging technologies necessary for creating a more adaptable infrastructure.
  • Digital Customer Engagement — effective strategies for leveraging digital communication and engagement technologies to respond to urgent customer and organizational needs.
  • Risk Management — steps for weathering economic downturns while helping consumers and small businesses that most urgently need support.
  • Operational Efficiency — strategies for achieving higher levels of operational efficiency and scalability using automation and advanced analytics.
  • Building Customer Trust — opportunities to build long-term trust by delivering tailored solutions and services to customers that urgently need them.
  • Protecting Customers — ways to fortify financial crimes prevention, thwart emerging scams and protect customers’ data in the current environment.

“While this crisis is unique, FICO has learned valuable lessons from past downturns and economic upheavals that are vital in today’s situation,” said Nikhil Behl, Chief Marketing Officer at FICO. “In addition, because we are a global organization, we see what’s working in some countries that could be applied in others. With this virtual forum, we will be sharing what we’ve learned and encouraging participants to do the same. Together, we can help professionals in risk management, customer management, collections, fraud and other areas do what’s right for their organizations and their customers.”

About FICO
FICO (NYSE: FICO) powers decisions that help people and businesses around the world prosper. Founded in 1956 and based in Silicon Valley, the company is a pioneer in the use of predictive analytics and data science to improve operational decisions. FICO holds more than 195 US and foreign patents on technologies that increase profitability, customer satisfaction and growth for businesses in financial services, telecommunications, health care, retail and many other industries. Using FICO solutions, businesses in more than 100 countries do everything from protecting 2.6 billion payment cards from fraud, to helping people get credit, to ensuring that millions of airplanes and rental cars are in the right place at the right time.

Learn more at

FICO is a registered trademark of Fair Isaac Corporation in the U.S. and other countries.

Media contact:
Greg Jawski for FICO
Phone: +1 212-601-8248

Media contacts


Katie O’Connell
+1 510-621-9832

Europe, Middle East & Africa

Darcy Sullivan
+44 (0) 7808-777-339

Asia Pacific

Saxon Shirley
+65 6422-7795

Latin America

Marisa Arribas
+1 786 482 7231

América Latina

Milla Delfino
+55 11 97673-6583

Take the next step

Connect with FICO for answers to all your product and solution questions. Interested in becoming a business partner? Contact us to learn more. We look forward to hearing from you.