Major industry event showcases advances that detect more fraud while improving customer experience
SAN JOSE, Calif. — April 15, 2015 — FICO (NYSE:FICO), the predictive analytics and decision management software company, will showcase new technologies and strategies that are putting a bite on fraud, through presentations at the PAYMENTS 2015 conference, April 19-22 in New Orleans.
"Banks worldwide have been extremely successful fighting card fraud, because the technology has evolved as fast as the threats," said TJ Horan, vice president of fraud solutions at FICO. "We’re using the PAYMENTS conference to bring the industry up to speed with the latest anti-fraud analytics, which do as much to preserve customer loyalty as to stop fraudulent payments."
U.S. card issuers decline more than $40 billion in card-not-present (CNP) transactions per year, resulting in unnecessary lost revenue and reduced customer goodwill. In his presentation "Using the Device in Multi-layered Authentication" on Monday, Doug Clare, vice president of product management at FICO, will explore how card issuers can approve more CNP transactions by using a consumer's mobile device history to provide missing information on a transaction's validity. This will be even more critical as the adoption of new chip-and-signature protection systems in the US this year drive criminals to target online transactions.
A fraud event is a defining moment in customer satisfaction and loyalty for any bank, merchant or card issuer. On Tuesday, FICO's TJ Horan will be joined by an executive from a leading global bank to discuss "How Customer Centricity is Driving Fraud Management Strategies." They will introduce new concepts and share best practices on how fraud management done right can lead to a competitive advantage.
Unusual behavior by a customer could be an indication of fraud — or it may just be a rare purchase for a consumer. In his presentation on Tuesday, "When Unusual Behavior Isn't Fraud," Scott Zoldi, vice president of analytic science at FICO, will discuss how multi-layered self-calibrating analytics and adaptive analytics are changing the way fraud systems decode customers' behavior. These technologies operate in real time to distinguish the unusual from the fraudulent, and are priming organizations for the rapid adoption of mobile transactions.
PAYMENTS 2015 offers more than 100 education sessions, numerous interactive networking events and a dynamic exposition hall filled with the latest payment solutions. Visit https://payments.nacha.org for more information.
FICO (NYSE: FICO) is a leading analytics software company, helping businesses in 90+ countries make better decisions that drive higher levels of growth, profitability and customer satisfaction. The company's groundbreaking use of Big Data and mathematical algorithms to predict consumer behavior has transformed entire industries. FICO provides analytics software and tools used across multiple industries to manage risk, fight fraud, build more profitable customer relationships, optimize operations and meet strict government regulations. Many of our products reach industry-wide adoption. These include the FICO® Score, the standard measure of consumer credit risk in the United States. FICO solutions leverage open-source standards and cloud computing to maximize flexibility, speed deployment and reduce costs. The company also helps millions of people manage their personal credit health. FICO: Make every decision count™. Learn more at www.fico.com.
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