FICO Helps Malaysia’s Credit Guarantee Corporation Accelerate and Automate Small Business Lending

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Customer Development

KUALA LUMPUR — June 14, 2018


  • Credit Guarantee Corporation Malaysia Berhad (CGC) has launched direct loans to micro, small and medium enterprises (MSMEs) using FICO’s decision management and scorecard technologies
  • Using FICO® Blaze Advisor® for business rule automation, CGC is able to make consistent, accurate and reliable credit decisions. The non-performing loan rates are now just 3 percent of the loan book.
  • CGC has won the 2017 FICO Decisions Award for Decision Management Innovation

Malaysia’s Credit Guarantee Corporation (CGC), a government and commercial enterprise joint venture, has used FICO’s decision management technology to improve its ability to judge the creditworthiness of small businesses so it can provide them with loans.

This direct lending is an expansion of CGC’s usual role of providing loan guarantees to businesses, many of which lack the collateral and track record to obtain regular financing. Since its deployment of FICO® Blaze Advisor® decision rules management system and custom analytic models in August 2016, CGC has reduced non-performing loans to just 3 percent of the loan book and has had only one default.

For its achievements, CGC has won the 2017 FICO Decisions Award for Decision Management Innovation.

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The introduction of the decision management solution was necessary to ensure a more accurate prediction of customers risk and pricing, to improve the turnaround time and reduce defaults. Previously most of the business rules or loan eligibility criteria were checked manually by CGC for each of its micro, small and medium business applicants, which made for a slow and non-standardized process. However, with the launch of the new direct lending products these business rules and loans would grow in number and require rapid and reliable processing.

“The decision management automation provided by FICO has been a leap forward for our business,” said Perbagaran a/l K. Kuppusamy, chief risk officer at CGC. “Previously we were requesting bureau and demographic data, receiving it in a physical format and then aggregating it so that our risk team could assess the data based on bureau rules and determine eligibility for particular schemes. With FICO Blaze Advisor and FICO analytics, this time-consuming and tedious process has been cut from weeks to two or three days, and we have a more accurate risk assessment of each customer.”

FICO developed multiple segmented analytic models which analysed 1000’s of variables specifically for CGC’s portfolio to achieve a better way of assessing risk.

Integration was built between the CGC origination system, the credit bureau and an anti-money laundering solution to automate eligibility criteria as well as score the applicants’ risk. In addition, CGC customers’ behavior patterns were taken into account to judge and rate the existing customers. This formed the behavior models determined by the customer’s track record, period of engagement with CGC and other criteria.

“The complexity of the solution Credit Guarantee Corporation built and deployed made it stand out among this year’s FICO Decisions Awards contestants,” said Daniel Mayo, chief analyst for financial services technology at Ovum, one of this year’s FICO Decisions Awards judges. “CGC’s ability to play a developmental role in supporting the country’s economic development agenda can only be enhanced by this project.”

“Empowering an organization such as CGC to be as entrepreneurial as its customers has been truly satisfying,” said Dattu Kompella, managing director in Asia for FICO. “CGC’s achievement in its decision management clearly shows how automation can deliver a transformative change among businesses – streamlining processes, saving time, and improving overall efficiency.”

About Credit Guarantee Corporation
Credit Guarantee Corporation Malaysia Berhad (CGC) was incorporated on July 5, 1972. Its main objective is to play a developmental role in supporting the Malaysia’s economic development agenda by assisting marginal but potentially viable small and medium scale enterprises (SMEs), particularly enterprises without collateral or with inadequate collateral and track record, to obtain financing from the financial institutions. CGC facilitates access to financing for SMEs through its guarantee schemes. CGC had also developed Malaysia’s first SMEs loan / financing referral platform known as This channel was developed to drive financial inclusion and to ease the SMEs in sourcing for loans/financings.

About the FICO Decisions Awards
The FICO Decisions Awards recognize organizations that are achieving remarkable success using FICO solutions. A panel of independent judges with deep industry expertise evaluates nominations based upon measureable improvement in key metrics; demonstrated use of best practices; project scale, depth and breadth; and innovative uses of technology. The 2017 judges are:

  • Giorgi Alibegashvili, Strategic Project Manager, TBC Bank (2016 award winner
  • Julie Conroy, Research Director, Aite Group
  • Douglas Gray, Director, Enterprise Data & Analytics, Southwest Airlines (2016 winner)
  • Joy Macknight, Transaction Banking and Technology Editor, The Banker
  • Daniel Mayo, Chief Analyst, Financial Services Technology, Ovum

The winners of the FICO Decisions Awards were spotlighted at FICO World 2018, the Decisions Conference, April 16-19 in Miami Beach, Florida.

About FICO
FICO (NYSE: FICO) powers decisions that help people and businesses around the world prosper. Founded in 1956 and based in Silicon Valley, the company is a pioneer in the use of predictive analytics and data science to improve operational decisions. FICO holds more than 185 US and foreign patents on technologies that increase profitability, customer satisfaction and growth for businesses in financial services, manufacturing, telecommunications, health care, retail and many other industries. Using FICO solutions, businesses in more than 100 countries do everything from protecting 2.6 billion payment cards from fraud, to helping people get credit, to ensuring that millions of airplanes and rental cars are in the right place at the right time.

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Neil Mirano
Rice Communications for FICO
+65 3157 5680

Saxon Shirley
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