FICO Introduces Industry’s Most Powerful Analytic Solution Built for Customer-Focused Collections and Recovery

Modern building lobby
Radial circle

SAN JOSE, CALIF. — April 23, 2013 FICO (NYSE:FICO), a leading predictive analytics and decision management software company, today announced the release of FICO® Debt Manager™ 9, an end-to-end collections and recovery solution that transforms the way creditors connect with their customers and collect debt. The new version, based on a fully configurable, scalable architecture, gives collectors the most up-to-date customer information, the most effective collection strategies and the most expedient way to contact each individual customer.

Shifting cultural attitudes about debt repayment, increased competition among creditors for payments, and the drive to preserve hard-won customer relationships mean that collections is increasingly seen as a customer service function. Debt Manager 9 is the most comprehensive analytics-based solution built to address all of these factors.

With real-time updates, users can confidently guide each and every customer interaction. Because users can modify strategies themselves, without IT intervention, they can fine-tune treatments to specific customer profiles and needs, rather than relying on crude, one-size-fits-all segmentation. In addition, FICO Debt Manager 9’s integration with FICO® Adeptra® Risk Intervention Manager allows users to reach more customers more effectively using mobile application, voice, SMS, web or e-mail, thereby increasing their success rates.

Unlike systems that are limited to the processes and practices of a single industry, Debt Manager is designed for easy configuration to the unique requirements of a wide variety of creditor types, including financial institutions, government agencies, retailers, auto lenders, student loan providers and health care entities, as well as third-party collection agencies.

“We’re committed to compliant collections, while leveraging analytical mining tools to allocate collection resources and target the optimal strategy to the appropriate segment,” said Howard Enders, president and chief operating officer of Phillips & Cohen, a FICO collections and recovery solutions client. “The ability to develop efficient custom solutions on our own is a critical component to success.”

Built using an open, service-oriented architecture, FICO® Debt Manager™ 9 is designed for streamlined deployment, and provides complete system-of-record accounting capabilities. The system also provides comprehensive security, audit capabilities and access to third-party data, vendors and services. The ease of configurability empowers business users, not just IT, to modify the system to meet stringent compliance mandates, as well as specific requirements for a variety of industries.

Debt Manager 9 also comes with built-in tools and supporting services to ease upgrade and training for clients on earlier versions of the solution, and for clients on other platforms interested in migrating to this latest release.

“Collections teams are increasingly challenged not only to increase their debt collecting efficiency and effectiveness, but also to provide a positive customer experience and meet challenging compliance requirements,” said David Lightfoot, vice president, product management for FICO. “FICO Debt Manager 9, with its real-time decisioning and ease of use for business users, makes it much easier for credit grantors and their agencies to ensure an overall positive experience for their customers.”

About FICO
FICO (NYSE:FICO) delivers superior predictive analytics solutions that drive smarter decisions. The company’s groundbreaking use of mathematics to predict consumer behavior has transformed entire industries and revolutionized the way risk is managed and products are marketed. FICO’s innovative solutions include the FICO® Score — the standard measure of consumer credit risk in the United States — along with industry-leading solutions for managing credit accounts, identifying and minimizing the impact of fraud, and customizing consumer offers with pinpoint accuracy. Most of the world’s top banks, as well as leading insurers, retailers, pharmaceutical companies and government agencies, rely on FICO solutions to accelerate growth, control risk, boost profits and meet regulatory and competitive demands. FICO also helps millions of individuals manage their personal credit health through

FICO: Make every decision count™.
For FICO news and media resources, visit

Statement Concerning Forward-Looking Information
Except for historical information contained herein, the statements contained in this news release that relate to FICO or its business are forward-looking statements within the meaning of the “safe harbor” provisions of the Private Securities Litigation Reform Act of 1995. These forward-looking statements are subject to risks and uncertainties that may cause actual results to differ materially, including the success of the Company’s Decision Management strategy and reengineering plan, the maintenance of its existing relationships and ability to create new relationships with customers and key alliance partners, its ability to continue to develop new and enhanced products and services, its ability to recruit and retain key technical and managerial personnel, competition, regulatory changes applicable to the use of consumer credit and other data, the failure to realize the anticipated benefits of any acquisitions, continuing material adverse developments in global economic conditions, and other risks described from time to time in FICO’s SEC reports, including its Annual Report on Form 10-K for the year ended September 30, 2012 and its last quarterly report on Form 10-Q for the period ended December 31, 2012. If any of these risks or uncertainties materializes, FICO’s results could differ materially from its expectations. FICO disclaims any intent or obligation to update these forward-looking statements.

FICO, Debt Manager, Adeptra and “Make every decision count” are trademarks or registered trademarks of Fair Isaac Corporation in the United States and in other countries.

Media contacts


Katie O’Connell
+1 510-621-9832

Europe, Middle East & Africa

Darcy Sullivan
+44 (0) 7808-777-339

Asia Pacific

Saxon Shirley
+65 6422-7795

América Latina

Milla Delfino
+55 11 97673-6583

Take the next step

Connect with FICO for answers to all your product and solution questions. Interested in becoming a business partner? Contact us to learn more. We look forward to hearing from you.