FICO Survey: Online Payments Taking Off, But Alternative Lending Stalls

Surveys & Market Data
Radial circle

SAN JOSE, Calif.  — 23 June, 2016


  • Online payment services are the most popular alternative to traditional banking, with 19 percent of consumers currently using them and 24 percent indicating interest in using them in the next year
  • Customers who borrowed money from peer-to-peer or marketplace lenders remained flat at 1 percent year-over-year, with no signs of growth

For more information:

FICO’s latest consumer finance trend research has revealed that a growing number of US consumers are making transfers and payments over the internet and via mobile apps.

19 percent of respondents currently use online payment services such as PayPal and Venmo, and an additional 24 percent indicated interest in using them in the next year. The respondents identified ease, speed, and convenience as the primary reasons for using online payment systems.

Mark Ryan, emerging segment leader for FICO, said, “New advancements in technology have the potential to transform the payments landscape. Innovation and convenience are driving usage of alternative products and services like online and mobile payments. However, not all areas have seen strong adoption. Our research shows that marketplace lending is suffering from sluggish adoption because of either insufficient value to switch or a lack of trust in the financial services provider.”

According to the survey, the number of alternative lending customers has stagnated from last year, with only 1 percent of respondents borrowing money from peer-to-peer/marketplace lenders.

While the alternative lending market is forecast by consulting and research firm GrowthPaxis to be worth $350 billion by 2025, today it is closer to $20 billion. This means it is still some way from becoming mainstream as it represents only 0.6 percent of the overall consumer credit market in the U.S.

Another potential challenge for the industry is the quality of customers they attract. According to FICO’s survey, consumers who had already experienced delinquency events were the most likely to consider services from peer-to-peer lenders (48 percent).

“While alternative lenders may be increasing access to credit for some populations, they are finding it difficult to profitably grow beyond their initial risk appetite,” said Ryan.

FICO conducted an online survey of about 1,000 US consumers over the age of 17 in October and November 2015. Data was weighted by age and region to reflect U.S. Census data.

About FICO
FICO (NYSE: FICO) powers decisions that help people and businesses around the world prosper. Founded in 1956 and based in Silicon Valley, the company is a pioneer in the use of predictive analytics and data science to improve operational decisions. FICO holds more than 165 US and foreign patents on technologies that increase profitability, customer satisfaction and growth for businesses in financial services, telecommunications, health care, retail and many other industries. Using FICO solutions, businesses in more than 100 countries do everything from protecting 2.6 billion payment cards from fraud, to helping people get credit, to ensuring that millions of airplanes and rental cars are in the right place at the right time. Learn more at

Learn more at

Join the conversation at &

FICO is a registered trademark of Fair Isaac Corporation in the U.S. and other countries.

Media Contact:
Jeffrey Scott
IQ360 for FICO
+1 408.348.3651

Media contacts


Katie O’Connell
+1 510-621-9832

Europe, Middle East & Africa

Darcy Sullivan
+44 (0) 7808-777-339

Asia Pacific

Saxon Shirley
+65 6422-7795

Latin America

Marisa Arribas
+1 786 482 7231

América Latina

Milla Delfino
+55 11 97673-6583

Take the next step

Connect with FICO for answers to all your product and solution questions. Interested in becoming a business partner? Contact us to learn more. We look forward to hearing from you.