SAO PAULO — March 31, 2014 — FICO (NYSE:FICO), a leading predictive analytics and decision management software company, today announced that the Mexican bank Invex will use FICO® Debt Manager 9 solution to improve collections results for delinquent credit cards. It will be the first business to deploy FICO Debt Manager 9 on premise in Mexico.
“We believe that FICO’s expertise will help us increase our productivity in early- and late-stage collections both in our internal collection operations as well as with our external collections agencies throughout Mexico,” said José Luis Salsamendi, Vice President of Operations at Invex, which has more than US$3.342 billion in assets and more than 120,000 credit cards. “FICO Debt Manager 9 will also help us improve our relationships with our customers, who are very important to us, even when they fall behind in payments. The challenge of resolving delinquency without alienating or losing the customer might sound simple, but it requires having up-to-the-minute information and the ability to modify payment terms very quickly.”
“Invex is an innovator in Mexican financial services, so choosing the leading end-to-end collections and recovery solution was a natural choice,” said Alexandre Graff, general manager for FICO in Latin America and the Caribbean. “Collections teams are increasingly challenged not only to increase their debt collecting efficiency and effectiveness, but also to provide a positive customer experience. By selecting FICO Debt Manager 9, Invex demonstrates its commitment to profitable growth as well as to maintaining the trust of its customers.”
FICO (NYSE: FICO) is a leading analytics software company, helping businesses in 90+ countries make better decisions that drive higher levels of growth, profitability and customer satisfaction. The company’s groundbreaking use of Big Data and mathematical algorithms to predict consumer behavior has transformed entire industries. FICO provides analytics software and tools used across multiple industries to manage risk, fight fraud, build more profitable customer relationships, optimize operations and meet strict government regulations. Many of our products reach industry-wide adoption. These include the FICO® Score, the standard measure of consumer credit risk in the United States. FICO solutions leverage open-source standards and cloud computing to maximize flexibility, speed deployment and reduce costs. The company also helps millions of people manage their personal credit health.
FICO and “Make every decision count” are trademarks or registered trademarks of Fair Isaac Corporation in the United States and in other countries.
Take the next step
Connect with FICO for answers to all your product and solution questions. Interested in becoming a business partner? Contact us to learn more. We look forward to hearing from you.