Skip to main content
Close Up of Hands on Laptop

March 31, 2014

Mexico’s Invex Selects FICO Debt Manager 9 to Transform Collections and Recovery

March 31, 2014

SAO PAULO — March 31, 2014 — FICO (NYSE:FICO), a leading predictive analytics and decision management software company, today announced that the Mexican bank Invex will use FICO® Debt Manager 9  solution to improve collections results for delinquent credit cards. It will be the first business to deploy FICO Debt Manager 9 on premise in Mexico.

“We believe that FICO’s expertise will help us increase our productivity in early- and late-stage collections both  in our internal collection operations as well as with our external collections agencies throughout Mexico,” said José Luis Salsamendi, Vice President of  Operations at   Invex, which has more than US$3.342 billion in assets and more than 120,000 credit cards. “FICO Debt Manager 9 will also help us improve our relationships with our customers, who are very important to us, even when they fall behind in payments. The challenge of resolving delinquency without alienating or losing the customer might sound simple, but it requires having up-to-the-minute information and the ability to modify payment terms very quickly.”

“Invex is an innovator in Mexican financial services, so choosing the leading end-to-end collections and recovery solution was a natural choice,” said Alexandre Graff, general manager for FICO in Latin America and the Caribbean.  “Collections teams are increasingly challenged not only to increase their debt collecting efficiency and effectiveness, but also to provide a positive customer experience. By selecting FICO Debt Manager 9, Invex demonstrates its commitment to profitable growth as well as to maintaining the trust of its customers.”

About FICO
FICO (NYSE: FICO) is a leading analytics software company, helping businesses in 90+ countries make better decisions that drive higher levels of growth, profitability and customer satisfaction. The company’s groundbreaking use of Big Data and mathematical algorithms to predict consumer behavior has transformed entire industries. FICO provides analytics software and tools used across multiple industries to manage risk, fight fraud, build more profitable customer relationships, optimize operations and meet strict government regulations. Many of our products reach industry-wide adoption. These include the FICO® Score, the standard measure of consumer credit risk in the United States. FICO solutions leverage open-source standards and cloud computing to maximize flexibility, speed deployment and reduce costs. The company also helps millions of people manage their personal credit health.

FICO: Make every decision count™. Learn more at
For FICO news and media resources, visit

FICO and “Make every decision count” are trademarks or registered trademarks of Fair Isaac Corporation in the United States and in other countries.

Newsroom Contacts

Greg Jawski
+1 212-601-8248

Darcy Sullivan
Europe, Middle East & Africa
+44 (0) 209-940-8719

Saxon Shirley
Asia Pacific
+65 6422-7795

Marisa Arribas
Latin America
+1 786 482 7231

Milla Delfino
América Latina
+55 11 97673-6583