Decisions

Overview

Design hyper-personalized experiences and determine treatments across the customer lifecycle with fine-grained control over your business logic.

Improve agility by empowering business users to write, analyze, and manage your decision models and strategies. With this world-class decision management system, you can automate your high-volume operational decisions quickly and effectively.

Features

The Decisions Capability provides distinctive, multi-purpose functionality, including:

Decision Authoring Decision Model and Notation (DMN)Decision Execution Testing & Governance

Decision Authoring

Design policies and procedures using no-code rulesets, scorecards, and other visual metaphors such as decision tables, trees, and flows within an intuitive drag-and-drop interface.

Increase the speed and efficiency of changes without relying on IT by empowering business users to write and maintain their own business logic.
Represent business logic in the most appropriate form to provide more flexibility for incorporating decision automation into varied use cases and processes.

Why FICO?

In today’s world, change is the only constant, customer expectations are at an all-time high, and your competitors aren’t slowing down.

FICO’s approach to decision management puts your business users and analysts — those closest to your customers, your market, and your policies — in the driver’s seat. Build and execute winning strategies with greater speed, accuracy, and transparency. No more waiting in line with IT to make changes. Automate more decisions with the best of your human and artificial intelligence to win the trust and loyalty of your customers, all while holistically managing risk and driving your desired business outcomes.

“We’re very serious about flexible, intelligent decision management — it’s the ‘secret sauce’ for providing safe, personalized world-class customer experiences.”

– Senior Engineering Manager, Fraud and Risk Systems, Leading Global Video Game & Digital Entertainment Company

"We knew that by harnessing the latest AI and advanced decision analytics we could create an experience that would beat customers’ expectations and ensure they were treated as an individual."

– Janaina Souza, Head of Consumer Credit Solutions, Bradesco

“Before [FICO], it might have taken our teams nine months to have a new set of decisioning rules rolled out. Our team wouldn’t even submit some changes since they could be irrelevant by the time they’re rolled out. Now our credit risk team can look for opportunities to improve our strategy every day. It might take two weeks to implement a change now. These small changes add up to big dollars.”

– EVP, North American financial corporation

Composition & Orchestration

Choreograph your intelligence to animate customer journeys by weaving data, insights, and actions into positive, memorable, and valuable moments in your customers lives.

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