User Interactions

Applications run natively on FICO® Platform and can call on any service or capability, including data, analytics, optimization models, decisions, or processes.   

• Build interfaces alongside the model and strategy development process to streamline prototyping and foster continuous improvement with agile, human-centered development. 
• Deliver intelligent applications that tie directly into platform services, drastically reducing the time it takes to update and operationalize strategies. 

Build customized interfaces to automatically create cases, add and prioritize them within a queue, and escalate when necessary within the execution of a business process or decision service.  

• Bring humans into the decision-making process when and where they are needed, facilitating augmented decisioning as required to support various use cases and complex enterprise workflows. 
• Drive towards timely resolutions and enforce accountability by leveraging flexible prioritization and escalation rules to ensure the right people are contextually involved. 
• Generate detailed reports with support from the Visualization Capability, such as processing times and case status or progression, to better assess team performance, identify bottlenecks, and discover opportunities for increased staff productivity.  
• Maintain a detailed audit trail for governance and regulatory compliance with a complete record of all historical decisions and actions on the case.