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We can quickly identify the areas where you can rapidly achieve return on investment, and help you establish a roadmap to make your operation best-in-class, including quick wins and medium- to long-term initiatives.
Maximum return
Our team has extensive experience in accelerating and maximizing the return on investment our clients achieve when deploying collections and recovery software like FICO® Debt Manager™ solution, FICO® TRIAD® Customer Manager, FICO® PlacementsPlus® Service or analytics solutions, such as payment/liquidation prediction models, recovery optimization models or debt portfolio (sale) evaluation.
Experienced industry experts
Our Collections and Recovery team consists of consultants who gained their experience in senior roles with market leaders of your industry – we understand your problems because we have been on your side of the table. Working with the leading banks around the globe, we help market leaders to move their collections organization toward best practice.
More effective operations
Combining our industry knowledge with FICO’s leading approach to analytics and decision optimization, we can help you to make your collections and recovery processes more effective and efficient. We help you focus your resources on the accounts where they can make the biggest impact, reducing your operational costs, roll rates and ultimately losses.
Operational Assessments: We conduct detailed and structured reviews of collections and recovery operations. During the review, we assess operational strategies and processes, the effective execution of the agreed upon collection strategies, performance management, work-out and hardship program plans, the use of analytics and technology, available management information, as well as staff and capacity management.
Best Practice Consulting: We help you to shape your best practice approach to collections and recoveries. We can help you with improving your collection strategy or the way you use your agencies, optimizing your communication strategy or the way you use your dialer, aligning your management information with your corporate goals or implementing an incentive plan that truly motivates your staff to do the right thing at the right time.
Organizational Development: We can help with the strategic re-alignment of your collections and recovery organization. Whether you centralize your collections organization, establish collections practices for new products or a newly acquired loan portfolio—we can advise on the organizational design, the definition of roles, and on the preparation of collection policies and procedures, tailored to your specific needs and operational goals.
COVID-19 has created challenges unimaginable a year ago. Call centre staff needed immediate transitioning to home working, and calls from customers spiked by some 800%, while computer systems often proved inflexible and unable to adapt qui...
The economic free fall since mid-March, coupled with government restrictions on collections & recovery activity related to the COVID-19 pandemic, has caused many lenders to review their portfolios for effective management. Incremental ...
The global crises that we are currently experiencing is having a significant impact on collections departments where they have to significantly modify their collections strategies, not just for the current situation, but also prepare for t...