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We help you identify and harness the power of customer data and consistent customer management decisions that have significant impact on your ability to acquire, grow and retain your most valuable customers.
Through our primary focus on the functions that touch customers, we help you achieve your vision for customer-centric growth and performance improvement by developing and implementing strategy and business processes that drive satisfaction, loyalty, and bottom-line results.
Customer Segmentation and Value Management
Helping you understand and act on the differential value in your customer base.
Customer Loyalty and Retention
Helping you understand the unique drivers of loyalty within customer segments to improve retention and profits.
Customer Interaction Management (CIM)
Helping you create value through every interaction with your customers.
If there’s anything we’ve learned from our customers, it’s the power of community. Connecting people who use the same technologies to share ideas and discover new and better ways to solve business problems helps everyone reach their goals ...
It’s estimated that 30 million people in the US alone have one or more debts in collections, and household debt is on the rise. Significant 90-day delinquencies come from credit cards, mortgages (plus associated lines of credit), student l...
Telecommunications debt collections have continued to evolve in recent years, relying increasingly on external agencies to provide scalability and diversify their collection strategies. Thousands of agencies compete for the attention of te...
Mobile phones are the primary data and voice communication medium for close to 4 billion people globally. Device subsidy models are quickly transitioning to device financing (which averages close to $800 or more per device), and telecom co...