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Whether you’re collecting on a delinquency or recovering a charged-off loan, medical, property or other debt, the opportunity for connecting and collecting keeps shrinking.
FICO® Collection Optimization transforms collection and recovery effectiveness and customer connectivity by applying powerful, easy-to-use analytic tools to address business objectives, like optimizing resource allocation, reducing roll rates and increasing right-party contacts.
Analytic optimization gives managers the ability to easily and confidently choose the best decisions in collection and recovery operations, for account placements, settlements, channel selection and other strategic treatment decisions.
Visit the FICO Optimization Community to download software trials, get support, chat with experts and more.
Enhance and refine almost any aspect of collection operations, from more precise matchups between accounts and resources to balancing collection performance with capacity.
Using simulation and champion/challenger testing to analyze results, you can quickly adapt to changing conditions and implement performance improvements.
Predictive analytics assess how debtors react to new treatments, approaches and messages, all while comparing gains in collection revenues with the rate of account attrition.
The need to collect the right debt at the right time via the right channel has never been greater. See how FICO is reinventing debt management, with optimization playing an important role.
Measures, evaluates and deploys the best decisions to meet key business goals.
Uses FICO’s proprietary business modeling and analyses to assess business decision outcomes.
Provides optimized decisioning for all facets of collections, from account handling to resource allocation.
Updates strategies based on workgroup, portfolio, economic and regulatory shifts, and more.
Leverages industry-leading collections expertise, experience and technologies.
Time: 11 am UK BST
Collections operations across the globe are being stretched to breaking point. You're dealing with challenges such as ongoing, significant customer demand; payment relief exit strategies; capacity constraints due to lockdowns; working-from-home challenges; second-wave planning or local regulators taking a keen interest in operational resilience.
10AM PDT | 1PM EDT
2020 was already shaping up to be an important year for collections professionals on the legislative and regulatory fronts. With the emergence of the COVID-19 health emergency in March, policy impacts intensified. Get caught up on the latest developments and learn what to expect for the remainder of 2020 and the first half of 2021. Join the discussion led by Washington policy experts, Leah Dempsey, Vice President and Senior Counsel for Federal Advocacy, ACA International, Andrew Madden, Vice President of Government and State Affairs, ACA International and Daniel Nestel, Senior Director of Government Relations, FICO.
11AM PDT | 2PM EDT
Please join industry experts from T-Mobile, Comcast and Cox as we explore Collections and Churn strategies to help you weather the pandemic and beyond.
Traditional affordability assessments are long processes for both customers and employees, as the average telephony assessment takes up to one hour to complete. As customers rush through the calls, they provide self-declared income and spending information — but due to customer bias and an inclination to round-up amounts, these assessments result in inaccurate budgets and unsustainable agreements.
Time: 2:00 pm UK BST
On the back of the COVID-19 pandemic, many organisations face increasing volumes of debt in arrears, and a higher share of financially stressed customers. In early collections, this requires stronger segmentation, focus of manual activities on relevant customers, and a higher degree of automation when treating medium- and low-risk customers. Customers in financial stress require payment plan changes that balance affordability with risk considerations, and most importantly, are sustainable and do not break after a couple of instalments.
Time: 02:00 PM CEST/01:00 UK BST
Looking for an easy way to further increase Financial Crime Compliance effectiveness and efficiency? Join us for this free webinar to hear about the innovations in Siron® Anti-Financial Crime Solutions Release 19 as well as the new Alert & Case Manager (ACM) release — innovations that improve detection, reduce false-positives and speed up case management processes.
Learn how Toyota Financial Services uses data science to keep customers from losing their cars.
FICO® Collections Optimization transforms collections and recovery (C&R) effectiveness and customer connectivity by applying powerful, easy-to-use analytic tools to address business objectives, such as optimal resource allocation and r...
Leading businesses have aggressively adopted prescriptive analytics to assess the different outcomes of potential decisions and identify the best one(s) for handling a future scenario. As companies progress their use of advanced analytics,...
Mobile phones are the primary data and voice communication medium for close to 4 billion people globally. Device subsidy models are quickly transitioning to device financing (which averages close to $800 or more per device), and telecom co...
Most collections professionals can predict, at a high-level, what their group’s future performance will be. The challenge is when you drill down into the details—which customers will respond to which treatments? Through which channels? At ...