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Today’s consumers expect service on their terms, when and how it’s most convenient for them to resolve situations.
FICO® Customer Communication Services deliver two-way and automated voice, text, email and mobile app notifications that are smart, scalable and include a human touch. By working alongside existing FICO systems and processes, CCS identifies and resolves fraud, collects more debt, lowers application abandonment, drives service renewals and supports upsells.
Origination and Onboarding
Smart strategies - Sophisticated engagement strategies connect you with customers using their preferred channel, including mobile, voice, SMS or email when it’s most likely to get results.
Automated case management - With predetermined segmentation treatment strategies, case management is automated, giving live agents the time they need for important customers and challenging situations.
Cloud deployment - Choose more traditional deployments in FICO hosted data centers, or quickly and cost-effectively deploy in the cloud on AWS infrastructure. This option offers flexible expansions, faster time-to-value, lower TCO and rapid deployment of new analytic capabilities. All accomplished while meeting regulatory and security protocols.
Tailored communication strategies boost collections and customer satisfaction.
Today, customer engagement has taken on much greater significance. It's no longer enough to identify who needs to be contacted. Now it's critical to know how to contact and communicate with that customer — effectively. FICO® Customer Commu...
What your customers experience when their account is past due is as important as what they experienced when you first booked them. There are many reasons why valuable customers fall behind on payments. The common denominator is that everyo...
FICO® Customer Communication Services for Originations introduces a new, more effective way to rapidly assess and act on customer origination decisioning. The solution leverages multi-channel communications to accelerate decisions and offe...
Fraud protection and account security are among the top reasons consumers select financial services — and abandon them when disappointed. At the same time, consumers have rising expectations for convenience, speed, ease and control in all ...