FICO® Customer Communication Services

Unparalleled communications expertise across the consumer lifecycle

See how FICO helps deliver real business results and better customer experiences for leading organizations across industries and around the world.

90%

of inbound contacts are handled automatically

50%

decrease in loss per case

25%

of loan applications completed self-serve

45%

re-engagement of applicants who had failed to return requested documents

Digital, intelligent, and personalized omnichannel communications

FICO® Customer Communication Service is an intelligent, automated, two-way communication solution that allows real-time communication with consumers using voice, SMS, mobile applications, email, social media, and other channels.

Man on his phonr while riding a skateboard

Seamless enterprise-wide communication and enhanced customer experience.

FICO Customer Communications Service is a flexible technology solution for optimal customer communication management, helping you build, manage, and extend digital communication capabilities across the enterprise. Our solution allows you to:

Conduct controlled experiments with different timed sequences across channels.
Automate and integrate communications for enterprise-wide decisioning, from simple notifications to multi-step, cross-channel strategies driven by predictive models and machine learning
Use detailed interaction and outcome data to improve risk-based segmentation or enable fraud detection models to adapt faster to changing behavior and emerging fraud schemes
Analyze data across your enterprise with predictive analytics, machine learning, and mathematical optimization to make strategies even smarter

Asian woman reading email at her computer

Why FICO?

FICO Customer Communications Service is a market-leading communication solution that sets the lead in best practices for customer experience. It has global reach, cloud, real-time, intelligent omni-channel communications, analytics, optimization, and the world’s most powerful and flexible rules engine. FICO has deep domain expertise in every area of the consumer lifecycle. We can provide the full range of services, from implementation, to managed services, cloud- managed services, and business consulting. FICO has unparalleled communications expertise and best practices across the consumer lifecycle, including prebuilt, best- practice connectors to fraud, compliance, originations, and collections.

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Built-in best practices

Start with preconfigured, modifiable business rules, workflows, templates, and scripts

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Configurable compliance framework

Ensure adherence to applicable regulations in different situations and locations

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Expandable intelligence

Augment and integrate Customer Communications Service rules-based logic with analytic insights from predictive models, machine learning, and strategy optimization

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Cloud-based solution

Get dynamic scalability, simple transaction-based pricing, and low administrative burden

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Create personalized, delightful customer experiences to build long-term, profitable relationships — all powered by AI/ML analytics and decisioning.