FICO® Customer Communication Services
An intelligent omni-channel digital communication management system preconfigured for fraud, debt collection, originations, and customer engagement.
Unparalleled communications expertise across the consumer lifecycle
Digital, intelligent, and personalized omnichannel communications
FICO® Customer Communication Service is an intelligent, automated, two-way communication solution that allows real-time communication with consumers using voice, SMS, mobile applications, email, social media, and other channels.
Seamless enterprise-wide communication and enhanced customer experience.
FICO Customer Communications Service is a flexible technology solution for optimal customer communication management, helping you build, manage, and extend digital communication capabilities across the enterprise. Our solution allows you to:
- Conduct controlled experiments with different timed sequences across channels.
- Automate and integrate communications for enterprise-wide decisioning, from simple notifications to multi-step, cross-channel strategies driven by predictive models and machine learning
- Use detailed interaction and outcome data to improve risk-based segmentation or enable fraud detection models to adapt faster to changing behavior and emerging fraud schemes
- Analyze data across your enterprise with predictive analytics, machine learning, and mathematical optimization to make strategies even smarter
FICO Customer Communications Service is a market-leading communication solution that sets the lead in best practices for customer experience. It has global reach, cloud, real-time, intelligent omni-channel communications, analytics, optimization, and the world’s most powerful and flexible rules engine. FICO has deep domain expertise in every area of the consumer lifecycle. We can provide the full range of services, from implementation, to managed services, cloud- managed services, and business consulting. FICO has unparalleled communications expertise and best practices across the consumer lifecycle, including prebuilt, best- practice connectors to fraud, compliance, originations, and collections.
Built-in best practices
Configurable compliance framework
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Energy and Utilities
Solve difficult challenges and create new opportunities
Healthcare insurance automation that drives smarter, faster, and more insightful decisions and benefits for patients, providers, and payers.
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Retail and E-commerce
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Telecommunications, Media and Entertainment
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