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Smart Communications. Great Customer Experience.
Today’s consumers expect communication when and how it’s convenient for them.
FICO® Customer Communication Services enables you to deliver email, voice, text and mobile app notifications that are smart, scalable and include a human touch thanks to our ability to combine automation with analytics. By integrating CCS with FICO® solutions, you’ll effectively communicate with customers throughout the customer credit lifecycle. Quickly resolve fraud, collect more debt, lower application abandonment, drive service renewals, support upselling and so much more.
Origination and Onboarding
Smart strategies - Sophisticated engagement strategies connect you with customers using their preferred channel, including mobile, voice, SMS or email when it’s most likely to get results.
Automated case management - With predetermined segmentation treatment strategies, case management is automated, giving live agents the time they need for important customers and challenging situations.
Cloud deployment - Choose more traditional deployments in FICO hosted data centers, or quickly and cost-effectively deploy in the cloud on AWS infrastructure. This option offers flexible expansions, faster time-to-value, lower TCO and rapid deployment of new analytic capabilities. All accomplished while meeting regulatory and security protocols.
Time: 11 am UK BST
Collections operations across the globe are being stretched to breaking point. You're dealing with challenges such as ongoing, significant customer demand; payment relief exit strategies; capacity constraints due to lockdowns; working-from-home challenges; second-wave planning or local regulators taking a keen interest in operational resilience.
11AM PDT | 2PM EDT
Please join industry experts from T-Mobile, Comcast and Cox as we explore Collections and Churn strategies to help you weather the pandemic and beyond.
Traditional affordability assessments are long processes for both customers and employees, as the average telephony assessment takes up to one hour to complete. As customers rush through the calls, they provide self-declared income and spending information — but due to customer bias and an inclination to round-up amounts, these assessments result in inaccurate budgets and unsustainable agreements.
Time: 2:00 pm UK BST
On the back of the COVID-19 pandemic, many organisations face increasing volumes of debt in arrears, and a higher share of financially stressed customers. In early collections, this requires stronger segmentation, focus of manual activities on relevant customers, and a higher degree of automation when treating medium- and low-risk customers. Customers in financial stress require payment plan changes that balance affordability with risk considerations, and most importantly, are sustainable and do not break after a couple of instalments.
Time: 02:00 PM CEST/01:00 UK BST
Looking for an easy way to further increase Financial Crime Compliance effectiveness and efficiency? Join us for this free webinar to hear about the innovations in Siron® Anti-Financial Crime Solutions Release 19 as well as the new Alert & Case Manager (ACM) release — innovations that improve detection, reduce false-positives and speed up case management processes.
Tailored communication strategies boost collections and customer satisfaction.
During the pandemic, most states instituted special directives limiting collection activities. For example, the US Federal Government suspended student loan repayments and collection efforts on defaulted loans. Private sector businesses al...
With the profound disruption that collection organizations have been facing, many have become increasingly reliant on using omni-channel communications – email, two-way text, interactive virtual agents, payment portals, and other communica...
COVID-19 challenges are putting unprecedented pressure on consumers' ability to repay loans, creating a debt tsunami that is overwhelming collections departments and debt collection agencies. Handling this spike with BAU approaches is a re...
COVID-19 has created challenges unimaginable a year ago. Call centre staff needed immediate transitioning to home working, and calls from customers spiked by some 800%, while computer systems often proved inflexible and unable to adapt qui...