FICO® Customer Communication Services
Digital communication for origination and onboarding, fraud management, and debt collection.
Accelerated Digital Communication
COVID-19 has been a catalyst for extensive communication innovation. Communication is an ongoing work-in-progress. As it evolves, your customers expect you to evolve, too. Are you keeping up? Omnichannel communications, including voice, text, WhatsApp, email, mobile apps, interactive voice response (IVR), self-serve portals, virtual and human agents are the components defining the digital business revolution. A full 85% of today’s customers are eager to communicate with you when they want, how they want.
Digital Transformation Drives Authentic Communication
Adjust strategies for channel windows and customer contact treatments, using the embedded rules engine to perform segmentation, assign communication strategies, and control workflow.
Evaluate risks associated with different communication strategies by improving decision making using data, models, and segmentation in a mathematical process.
Run PCI-compliant deployments with baked-in disaster recovery and business continuity in the AWS cloud.
AI, ML and Advanced Analytics
Combine data-driven models, strategies, and optimization to uncover trends and insights that lead to greater response and action.
An integrated digital communications platform turns decisions into actions
Use data to properly segment accounts, integrate a powerful rules engine and get help from dedicated industry experts. Use pre-defined best practices to digitally execute consumer alerts, enhance automated origination and onboarding, improve fraud management, and increase debt collection.
Digital communication drives results
From the FICO Blog
Accelerate your omnichannel communications across the credit lifecycle
Boost origination and onboarding, detect more fraud and resolve more debt with digital interactions.