FICO® Customer Communication Services

FICO® Customer Communication Service is an intelligent, automated, two-way communication solution that allows real-time communication with consumers using voice, SMS, mobile applications, email, social media, and other channels.

FICO Customer Communications Service is a flexible technology solution for optimal customer communication management, helping you build, manage, and extend digital communication capabilities across the enterprise. Our solution allows you to: 

• Conduct controlled experiments with different timed sequences across channels. 
• Automate and integrate communications for enterprise-wide decisioning, from simple notifications to multi-step, cross-channel strategies driven by predictive models and machine learning 
• Use detailed interaction and outcome data to improve risk-based segmentation or enable fraud detection models to adapt faster to changing behavior and emerging fraud schemes 
• Analyze data across your enterprise with predictive analytics, machine learning, and mathematical optimization to make strategies even smarter