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Smart Communications. Great Customer Experience.
Today’s consumers expect communication when and how it’s convenient for them.
FICO® Customer Communication Services enables you to deliver email, voice, text and mobile app notifications that are smart, scalable and include a human touch thanks to our ability to combine automation with analytics. By integrating CCS with FICO® solutions, you’ll effectively communicate with customers throughout the customer credit lifecycle. Quickly resolve fraud, collect more debt, lower application abandonment, drive service renewals, support upselling and so much more.
Origination and Onboarding
Smart strategies - Sophisticated engagement strategies connect you with customers using their preferred channel, including mobile, voice, SMS or email when it’s most likely to get results.
Automated case management - With predetermined segmentation treatment strategies, case management is automated, giving live agents the time they need for important customers and challenging situations.
Cloud deployment - Choose more traditional deployments in FICO hosted data centers, or quickly and cost-effectively deploy in the cloud on AWS infrastructure. This option offers flexible expansions, faster time-to-value, lower TCO and rapid deployment of new analytic capabilities. All accomplished while meeting regulatory and security protocols.
We want to help you future proof the next step in your organization’s journey by sharing the lessons FICO experts have learned about building resiliency during tumultuous times. Register below to gain access to our virtual event series.
From April 20 through May 28, FICO will host a series of live webinars sharing best practices and strategies for resiliency in your organization. The topics fall within six tracks including adaptability, digital customer engagement, risk management, operational efficiency, building trust and protecting customers.
Tailored communication strategies boost collections and customer satisfaction.
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