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Smart Communications. Great Customer Experience.
Today’s consumers expect communication when and how it’s convenient for them.
FICO® Customer Communication Services enables you to deliver email, voice, text and mobile app notifications that are smart, scalable and include a human touch thanks to our ability to combine automation with analytics. By integrating CCS with FICO® solutions, you’ll effectively communicate with customers throughout the customer credit lifecycle. Quickly resolve fraud, collect more debt, lower application abandonment, drive service renewals, support upselling and so much more.
Origination and Onboarding
Smart strategies - Sophisticated engagement strategies connect you with customers using their preferred channel, including mobile, voice, SMS or email when it’s most likely to get results.
Automated case management - With predetermined segmentation treatment strategies, case management is automated, giving live agents the time they need for important customers and challenging situations.
Cloud deployment - Choose more traditional deployments in FICO hosted data centers, or quickly and cost-effectively deploy in the cloud on AWS infrastructure. This option offers flexible expansions, faster time-to-value, lower TCO and rapid deployment of new analytic capabilities. All accomplished while meeting regulatory and security protocols.
Tailored communication strategies boost collections and customer satisfaction.
During the pandemic, most states instituted special directives limiting collection activities. For example, the US Federal Government suspended student loan repayments and collection efforts on defaulted loans. Private sector businesses al...
Looking for an easy way to further increase Financial Crime Compliance effectiveness and efficiency? Join us for this free webinar to hear about the innovations in Siron® Anti-Financial Crime Solutions Release 19 as well as the new Alert &...
Collections operations across the globe are being stretched to breaking point. You're dealing with challenges such as ongoing, significant customer demand; payment relief exit strategies; capacity constraints due to lockdowns; working-from...
The COVID-19 crisis is upending the auto industry compelling many auto lenders to rethink their customer communications and collections strategies. Such adjustments are driven by the current payment holidays and forbearance programs but ar...