Omnichannel communications for debt collection and recovery
FICO® Customer Communication Services for Collection engages consumers in automated dialogues that are convenient and respectful of channel preferences, including self-service, virtual and human agents, SMS, mobile apps, and interactive voice response (IVR). Collect debt while improving the consumer experience and boost rates of right-party contacts, payments, promises, promises kept, and more.
Increased Contact Rates, Better Results
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Engage more customers with digital communication
Improve debt resolution and enhance the customer experience through digital self-serve payments and omnichannel communications.