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Smart Communications. Frictionless Customer Experience. Reduced Fraud Losses. Operational Cost Savings.
Your customers expect the best in fraud protection and account security. They also demand communication when and how it’s convenient for them.
FICO® Customer Communication Services – Fraud Resolution Manager (FRM) enables you to deliver email, voice, text and mobile app notifications that are smart, scalable, and include a human touch. With its advanced analytics, FRM ensures decisions are both intelligent and automated, streamlining engagement by working with the customer’s preferred channel. The pre-built integration of FRM with the FICO® Falcon Fraud Platform ensures that you’ll effectively communicate with customers to quickly resolve fraud and drive loyalty.
Businesses using FICO® Customer Communication Services – Fraud Resolution Manager have realized:
Analytically driven decisions.
Omni-channel: text, email, voice, mobile app
Your customers preferred channel.
Automated case management
Find more fraud with no additional overhead by protecting with your customer.
Smart strategies - Sophisticated engagement strategies connect you with customers using their preferred channel, including mobile, voice, SMS or email when it’s most likely to get results.
Automated case management - With predetermined segmentation treatment strategies, case management is automated, giving live agents the time they need for important customers and challenging situations and allowing the fraud team to find more fraud.
Cloud deployment - Choose more traditional deployments in FICO hosted data centers, or quickly and cost-effectively deploy in the cloud on AWS infrastructure. This option offers flexible expansions, faster time-to-value, lower TCO and rapid deployment of new analytic capabilities. All accomplished while meeting regulatory and security protocols.
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