FICO® Customer Communication Services – Fraud Resolution Manager

FICO® Customer Communication Services – Fraud Resolution Manager

Intelligent two-communications to automate fraud case resolution and protect with your customer.

Product Details

Smart Communications. Frictionless Customer Experience. Reduced Fraud Losses. Operational Cost Savings.

Your customers expect the best in fraud protection and account security. They also demand communication when and how it’s convenient for them.

FICO® Customer Communication Services – Fraud Resolution Manager (FRM) enables you to deliver email, voice, text and mobile app notifications that are smart, scalable, and include a human touch. With its advanced analytics, FRM ensures decisions are both intelligent and automated, streamlining engagement by working with the customer’s preferred channel. The pre-built integration of FRM with the FICO® Falcon Fraud Platform ensures that you’ll effectively communicate with customers to quickly resolve fraud and drive loyalty.

Businesses using FICO® Customer Communication Services – Fraud Resolution Manager have realized:

  • 250% increase in fraud cases resolved with 0% FTE increase
  • 30% fewer declined transactions
  • 30-second average time to contact customer after transaction event
  • 95% customer satisfaction

 

Smart strategies 
Analytically driven decisions.

Omni-channel: text, email, voice, mobile app
Your customers preferred channel.

Automated case management
Find more fraud with no additional overhead by protecting with your customer.

‌ Smart strategies - Sophisticated engagement strategies connect you with customers using their preferred channel, including mobile, voice, SMS or email when it’s most likely to get results.

‌ Automated case management - With predetermined segmentation treatment strategies, case management is automated, giving live agents the time they need for important customers and challenging situations and allowing the fraud team to find more fraud.

‌ Cloud deployment - Choose more traditional deployments in FICO hosted data centers, or quickly and cost-effectively deploy in the cloud on AWS infrastructure. This option offers flexible expansions, faster time-to-value, lower TCO and rapid deployment of new analytic capabilities. All accomplished while meeting regulatory and security protocols.

Resources

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FICO® Customer Communication Services – Fraud

Fraud protection and account security are among the top reasons consumers select financial services — and abandon them when disappointed. At the same time, consumers have rising expectations for convenience, speed, ease and control in all ...
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Can Fraud Alerts Raise Customer Loyalty?

Find out in “The Sizzling Maui Beach Chair Mystery”  

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Innovative South African bank protects customers from fraud with real-time communications

Today’s fraud detection technology is powerful in spotting suspicious transactions, but to get potential fraud resolved quickly leading financial institutions are adding another information source — the cardholder. Following suspicious or ...
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Raising the flag on card fraud

MEF Future of Messaging Guide | Card Fraud Alert FICO helps banks combat fraud by sending texts to cardholders at the moment of purchase. Gabriel Hopkins, senior director of product management at FICO  explains why it works so well...