Personalize the customer journey from the very start
Connect with your prospective customers at account origination and introduce them to a better experience, from first interaction to lasting connection. Use intelligent self-serve communication to reduce friction, increase completion rates, eliminate manual processing, automate application updates, exchange documents, and more. Increase contact rates using omnichannel communications, including text, in-app notifications, email, voice, online and chatbots, connecting to a human agent when needed.
Put communications at the heart and start of digital customer relationships
Embedded communication strategies, templates, workflows, contact windows, and more make digitally enabled outreach dynamic and consumer sought.
Powered by the industry-leading FICO® Platform, this makes for streamlined, fast time-to-value for digital sophistication.
Loan origination that’s safe, scalable, and cloud-powered, running PCI-compliant deployments with disaster recovery and business continuity baked in.
AI, ML and Advanced Analytics
Uncover trends and insights that lead to greater engagement and loan originations, using data-driven models, strategies, and optimization.
Digitizing credit originations improves the customer experience
SunTrust Senior VP Angela Baker discusses how she uses FICO® Origination Manager and FICO® Customer Communication Services to improve performance.
Digital, friction-free loan origination
Digitalize the customer journey from the very start.