FICO® Customer Communication Services for Origination

Digital communication for account origination.

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Personalize the customer journey from the very start

Connect with your prospective customers at account origination and introduce them to a better experience, from first interaction to lasting connection. Use intelligent self-serve communication to reduce friction, increase completion rates, eliminate manual processing, automate application updates, exchange documents, and more. Increase contact rates using omnichannel communications, including text, in-app notifications, email, voice, online and chatbots, connecting to a human agent when needed.

Put communications at the heart and start of digital customer relationships

Omnichannel communications give consumers the ability to apply for an account through one channel, then switch to another. Keep the conversational thread going, informing consumers of application status and actions that need to be taken, and when they’ll hear from you next.

Business Rules

Embedded communication strategies, templates, workflows, contact windows, and more make digitally enabled outreach dynamic and consumer sought.


Powered by the industry-leading FICO® Platform, this makes for streamlined, fast time-to-value for digital sophistication.


Loan origination that’s safe, scalable, and cloud-powered, running PCI-compliant deployments with disaster recovery and business continuity baked in.

AI, ML and Advanced Analytics

Uncover trends and insights that lead to greater engagement and loan originations, using data-driven models, strategies, and optimization.

Digitizing credit originations improves the customer experience

SunTrust Senior VP Angela Baker discusses how she uses FICO® Origination Manager and FICO® Customer Communication Services to improve performance.

Customer Statistics

See how FICO helps deliver real business results and better customer experiences for leading organizations across industries and around the world.
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Re-engagement with applicants who failed to return documents
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Increase in interactions completed automatically
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Customers responding to text within five minutes
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Improvement in opt-in rates
May 16, 2023 – May 19, 2023

FICO World 2023

Every year, this global forum gives business leaders ideas for advancing their digital transformation, launching new customer strategies and outsmarting the competition. Register now and secure your analytic edge.

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Digital, friction-free loan origination

Digitalize the customer journey from the very start.