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FICO® Debt Manager™ Solution

FICO® Debt Manager Solution

Boost collection revenue and capability — compliantly.

Product Details

Debt Management 2020 - Customer Engagement
August 25, 2020

Debt Management 2020 - Customer Engagement

Time: 11 am UK BST

Collections operations across the globe are being stretched to breaking point. You're dealing with challenges such as ongoing, significant customer demand; payment relief exit strategies; capacity constraints due to lockdowns; working-from-home challenges; second-wave planning or local regulators taking a keen interest in operational resilience.

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Federal and State Debt Collection Policy: The Path Ahead
August 25, 2020

Federal and State Debt Collection Policy: The Path Ahead

10AM PDT | 1PM EDT

2020 was already shaping up to be an important year for collections professionals on the legislative and regulatory fronts. With the emergence of the COVID-19 health emergency in March, policy impacts intensified. Get caught up on the latest developments and learn what to expect for the remainder of 2020 and the first half of 2021. Join the discussion led by Washington policy experts, Leah Dempsey, Vice President and Senior Counsel for Federal Advocacy, ACA International, Andrew  Madden, Vice President of Government and State Affairs, ACA International  and  Daniel Nestel, Senior Director of Government Relations, FICO. 

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Collections and Churn Strategies to Weather the Pandemic and Beyond
August 25, 2020

Collections and Churn Strategies to Weather the Pandemic and Beyond

11AM PDT | 2PM EDT

Please join industry experts from T-Mobile, Comcast and Cox as we explore Collections and Churn strategies to help you weather the pandemic and beyond.

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Debt Management 2020 – Affordability
August 27, 2020

Debt Management 2020 – Affordability

Time: 11 am UK BST

Traditional affordability assessments are long processes for both customers and employees, as the average telephony assessment takes up to one hour to complete. As customers rush through the calls, they provide self-declared income and spending information — but due to customer bias and an inclination to round-up amounts, these assessments result in inaccurate budgets and unsustainable agreements.

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Debt Management 2020 - Decision Optimisation
September 2, 2020

Debt Management 2020 - Decision Optimisation

Time: 2:00 pm UK BST

On the back of the COVID-19 pandemic, many organisations face increasing volumes of debt in arrears, and a higher share of financially stressed customers. In early collections, this requires stronger segmentation, focus of manual activities on relevant customers, and a higher degree of automation when treating medium- and low-risk customers. Customers in financial stress require payment plan changes that balance affordability with risk considerations, and most importantly, are sustainable and do not break after a couple of instalments.

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Improve Your Financial Crime Detection with Siron® 19 and Alert and Case Manager
September 10, 2020

Improve Your Financial Crime Detection with Siron® 19 and Alert and Case Manager

Time: 02:00 PM CEST/01:00 UK BST
Complimentary Webinar
60 Minutes

Looking for an easy way to further increase Financial Crime Compliance effectiveness and efficiency? Join us for this free webinar to hear about the innovations in Siron® Anti-Financial Crime Solutions Release 19 as well as the new Alert & Case Manager (ACM) release — innovations that improve detection, reduce false-positives and speed up case management processes.

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Cabot Credit Management

Cabot Credit Management

Learn how Cabot Credit Management boosted efficiency and customer satisfaction with FICO® Debt Manager™ Solution.

Case Study
Trustmark improves the customer experience and employee morale

Trustmark improves the customer experience and employee morale

Collections agents are more efficient and productive because they have up-to-date customer information, as well as effective collection strategies and customers’ preferred contact methods. Employee training is now easier, and customer delinquencies are reduced.

Case Study
Phillips & Cohen

Phillips & Cohen

Phillips & Cohen Manages Global Growth While Preserving a Compassionate Approach to Estate Debt Collection with FICO Solution.

Case Study
State of Maryland streamlines statewide collections with a human touch

State of Maryland streamlines statewide collections with a human touch

The state is increasing revenue from collections, citizens have a better experience with the collections department, and staff members have more interesting and rewarding jobs.

Case Study
Thames Water

Thames Water

Tailored communication strategies boost collections and customer satisfaction.

Case Study