with a better browsing experience; allow us to assess, monitor, and improve the website’s
performance; and enable our partners to advertise to you. You may disable the cookies by changing
the settings in your browser, and you may tell us not to share your cookie data with third parties.
FICO® Debt ManagerTM is a secure, end-to-end collections and recovery management system which helps organizations collect and recover more debt, control costs, increase revenue and stay compliant.
Used by banks, telecoms, governments, collection agencies, health care providers and more, Debt Manager is highly configurable for collections, recovery, debt sale, vendor management, bankruptcy, repossession and asset remarketing. It integrates with many systems, offers transparent processing and is scalable, so it can grow as you do.
Offered on-premises or in the cloud, Debt Manager is available in three versions, each providing a different level of customization and consulting services: Debt Manager Pro, Debt Manager Pro+ and Debt Manager Premier.Visit Community
FICO® Debt Manager is a configurable solution that easily adapts to any type of collection and recovery process. Integration with existing infrastructure is straightforward. Once implemented, the solution provides the flexibility and tools to create effective, consumer-focused strategies for profitable collection and recovery lifecycle management.
Prioritizes accounts using FICO’s advanced analytics and learns who’s most and least likely to pay.
Bases collections decisions on a comprehensive view of consumer accounts, relationship and delinquency status.
Deploys collection decisions consistently across all business lines.
Includes a compliance framework to ensure regulatory adherence.
Uses preferred contact channels for higher levels of right party contact.
Manages collector productivity with configurable metrics, dashboards and reports at individual, site and team levels.
Implements with an architecture adaptable to any collection process and systems environment.
Time: 11 am UK BST
Collections operations across the globe are being stretched to breaking point. You're dealing with challenges such as ongoing, significant customer demand; payment relief exit strategies; capacity constraints due to lockdowns; working-from-home challenges; second-wave planning or local regulators taking a keen interest in operational resilience.
10AM PDT | 1PM EDT
2020 was already shaping up to be an important year for collections professionals on the legislative and regulatory fronts. With the emergence of the COVID-19 health emergency in March, policy impacts intensified. Get caught up on the latest developments and learn what to expect for the remainder of 2020 and the first half of 2021. Join the discussion led by Washington policy experts, Leah Dempsey, Vice President and Senior Counsel for Federal Advocacy, ACA International, Andrew Madden, Vice President of Government and State Affairs, ACA International and Daniel Nestel, Senior Director of Government Relations, FICO.
11AM PDT | 2PM EDT
Please join industry experts from T-Mobile, Comcast and Cox as we explore Collections and Churn strategies to help you weather the pandemic and beyond.
Traditional affordability assessments are long processes for both customers and employees, as the average telephony assessment takes up to one hour to complete. As customers rush through the calls, they provide self-declared income and spending information — but due to customer bias and an inclination to round-up amounts, these assessments result in inaccurate budgets and unsustainable agreements.
Time: 2:00 pm UK BST
On the back of the COVID-19 pandemic, many organisations face increasing volumes of debt in arrears, and a higher share of financially stressed customers. In early collections, this requires stronger segmentation, focus of manual activities on relevant customers, and a higher degree of automation when treating medium- and low-risk customers. Customers in financial stress require payment plan changes that balance affordability with risk considerations, and most importantly, are sustainable and do not break after a couple of instalments.
Time: 02:00 PM CEST/01:00 UK BST
Looking for an easy way to further increase Financial Crime Compliance effectiveness and efficiency? Join us for this free webinar to hear about the innovations in Siron® Anti-Financial Crime Solutions Release 19 as well as the new Alert & Case Manager (ACM) release — innovations that improve detection, reduce false-positives and speed up case management processes.
Learn how Cabot Credit Management boosted efficiency and customer satisfaction with FICO® Debt Manager™ Solution.
Collections agents are more efficient and productive because they have up-to-date customer information, as well as effective collection strategies and customers’ preferred contact methods. Employee training is now easier, and customer delinquencies are reduced.
Phillips & Cohen Manages Global Growth While Preserving a Compassionate Approach to Estate Debt Collection with FICO Solution.
The state is increasing revenue from collections, citizens have a better experience with the collections department, and staff members have more interesting and rewarding jobs.
Tailored communication strategies boost collections and customer satisfaction.
During the pandemic, most states instituted special directives limiting collection activities. For example, the US Federal Government suspended student loan repayments and collection efforts on defaulted loans. Private sector businesses al...
It’s good news that smart organizations collecting and recovering debt are moving away from a singular focus on collecting money and toward a broader view, prioritizing the consumer journey and taking into consideration the total lifetime value of the customer relationship.
It’s good news that smart government agencies collecting debt are moving away from a singular focus on collecting money and toward a broader view, prioritizing customer service and taking into consideration the circumstances of the consume...
FICO® Debt Manager™ is a comprehensive debt collection and recovery platform designed to enable both large and small organizations to maximize returns, control costs and deliver strong customer engagement. It is configurable to a wide rang...