FICO® Debt Manager™ Solution

FICO® Debt Manager™ Solution

Boost collection revenue and capability — compliantly.

Product Details

FICO® Debt ManagerTM Solution is a highly automated accounts receivable management system which helps organizations control costs, boost revenue and stay compliant while collecting and recovering debt. Used by banks, telecoms, governments, collection agencies, health care providers and more, Debt Manager is readily configurable for collections, recovery, debt sale, vendor management, bankruptcy, repossession and asset remarketing.

Debt Manager

 

 

We’ve got our finger on the pulse of collections and recovery. Learn what we’re hearing from questions about compliance, improving pre-delinquency and early stage collection results, the operational efficiencies needed to skillfully monitor the entire collection and recovery process, and more.

 

Higher revenue

  • By automating and streamlining the entire collection and recovery process, Debt Manager gives collectors the precise information and insights they need to strategically and successfully engage with delinquent consumers.
  • Maximize returns, control costs and deliver strong consumer engagement.

Better productivity

  • Record, audit and analyze interactions to spot opportunities for improvement.
  • Unprecedented visibility into activity and performance with industry-specific dashboards, reports and metrics.

Strict compliance

  • With focused segmentation, advanced analytics and behavior modeling, you’ll understand consumers better, be able to apply the best treatments and compliantly restore payment.
  • Drive regulatory compliance by implementing policies, data-based decisions, structured methodologies and documented actions.

FICO® Debt Manager is a configurable solution that easily adapts to any type of collection and recovery process. Integration with existing infrastructure is straightforward. Once implemented, the solution provides the flexibility and tools to create effective, consumer-focused strategies for  profitable collection and recovery lifecycle management.

Debt Manager Solution

 

 

The landscape is always changing, and organizations collecting debt need a sophisticated strategy to connect with customers and collect successfully. This brief video shows how three groups of capabilities are essential to clients in today’s collections and recovery space; analytics, operations and communications. When these capabilities are synchronized you will collect more faster and more cost effectively, protect yourself and your customers and benefit from the advances of big data and cloud technology.

 

‌  Prioritizes accounts using FICO’s advanced analytics and learns who’s most and least likely to pay.

‌  Bases collections decisions on a comprehensive view of consumer accounts, relationship and delinquency status.

‌  Deploys collection decisions consistently across all business lines.

‌  Includes a compliance framework to ensure regulatory adherence.

‌  Uses preferred contact channels for higher levels of right party contact.

‌  Manages collector productivity with configurable metrics, dashboards and reports at individual, site and team levels.

‌  Implements with an architecture adaptable to any collection process and systems environment.

Case Study

Cabot Credit Management

Learn how Cabot Credit Management boosted efficiency and customer satisfaction with FICO® Debt Manager™ Solution.

Case study

Trustmark improves the customer experience and employee morale

Collections agents are more efficient and productive because they have up-to-date customer information, as well as effective collection strategies and customers’ preferred contact methods. Employee training is now easier, and customer delinquencies are reduced.

Case Study

Phillips & Cohen

Phillips & Cohen Manages Global Growth While Preserving a Compassionate Approach to Estate Debt Collection with FICO Solution.

Case study

State of Maryland streamlines statewide collections with a human touch

The state is increasing revenue from collections, citizens have a better experience with the collections department, and staff members have more interesting and rewarding jobs.

Case study

Thames Water

Tailored communication strategies boost collections and customer satisfaction.

Resources

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FICO® Debt Manager™ Solution

It’s good news that smart organizations collecting and recovering debt are moving away from a singular focus on collecting money and toward a broader view, prioritizing the consumer journey and taking into consideration the total lifetime value of the customer relationship.
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Drive Better Collection Results with Analytics

It’s estimated that 30 million people in the US alone have one or more debts in collections, and household debt is on the rise. Significant 90-day delinquencies come from credit cards, mortgages (plus associated lines of credit), student l...
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Best Practices for Strategy Design in Collections

Strategic decisions drive success and the process of managing, automating and improving these decisions has become crucial for companies across every industry. Decision analysis techniques help collection organizations make smart, timely d...
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Introducing the FICO® Debt Manager™ FitAgent™ User Interface

Offering task-oriented workflows for contacting customers and collecting payments, FitAgent™ is the intuitive web interface added to the FICO® Debt Manager™ collection and recovery platform in mid-year 2017. FitAgent was designed with one purpose in mind: increasing collector efficiency. How did we do this? By putting ourselves in the collectors’ seats as we visited clients and conducted extensive user research activities. We learned what information the collectors need and when, the steps they’re taking in the collection process and the actions they perform.