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Today's typical customer interactions happen fast, and the way you solve a problem or satisfy a need can affect your relationships for years to come.
FICO® Real-Time Experience Manager uses real-time data integration and advanced analytics to learn more about your customers and what matters most to them, helping you deliver great experiences every time.
It helps you create fluid, adaptable, individualized journeys for customers and prospective customers. It brings together the data integration, advanced analytics and multi-channel orchestration in real time, maximizing the positive impact of every interaction along the way.
Because every single customer interaction counts.
Design interaction flows that adapt in real time (while considering offline data from a variety of sources), and extend a single interaction flow into a customer journey that builds lifetime value.
Improve interactions with customers by knowing more about them, such as current online activity, historical behavior and how they’ve responded to offers sent from other parts of your company.
Share customer and contact history across channels, products, real-time interactions and outbound campaigns so interactions are coordinated and coherent.
Increase revenue, profits, customer retention and lifetime value by planning ahead and adapting in real time.
Engage customers across a mix of channels with personalized, contextual and data-driven interactions.
Improve continuity by sharing customer and contact history across channels and products.
Interact with both known and anonymous individuals, linking profiles as you get personally identifiable information.
Apply predictive models and offer/decision optimization on the fly.
Monitor progress over time with dashboards showing how many customers move through your interaction flows.
We want to help you future proof the next step in your organization’s journey by sharing the lessons FICO experts have learned about building resiliency during tumultuous times. Register below to gain access to our virtual event series.
From April 20 through May 28, FICO will host a series of live webinars sharing best practices and strategies for resiliency in your organization. The topics fall within six tracks including adaptability, digital customer engagement, risk management, operational efficiency, building trust and protecting customers.
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