The FICO Data Privacy Policy explains FICO’s collection and use of cookies. Cookies help us remember your settings to provide you with a better browsing experience; allow us to assess, monitor, and improve the website’s performance; and enable our partners to advertise to you. You may disable the cookies by changing the settings in your browser, and you may tell us not to share your cookie data with third parties. By using this website, you consent to the use of cookies as described in the FICO Data Privacy Policy.
Today's typical customer interactions happen fast, and the way you solve a problem or satisfy a need can affect your relationships for years to come.
FICO® Real-Time Experience Manager uses real-time data integration and advanced analytics to learn more about your customers and what matters most to them, helping you deliver great experiences every time.
It helps you create fluid, adaptable, individualized journeys for customers and prospective customers. It brings together the data integration, advanced analytics and multi-channel orchestration in real time, maximizing the positive impact of every interaction along the way.
Because every single customer interaction counts.
Adaptable flows
Design interaction flows that adapt in real time (while considering offline data from a variety of sources), and extend a single interaction flow into a customer journey that builds lifetime value.
Better experiences
Improve interactions with customers by knowing more about them, such as current online activity, historical behavior and how they’ve responded to offers sent from other parts of your company.
Complete views
Share customer and contact history across channels, products, real-time interactions and outbound campaigns so interactions are coordinated and coherent.
Increase revenue, profits, customer retention and lifetime value by planning ahead and adapting in real time.
Engage customers across a mix of channels with personalized, contextual and data-driven interactions.
Improve continuity by sharing customer and contact history across channels and products.
Interact with both known and anonymous individuals, linking profiles as you get personally identifiable information.
Apply predictive models and offer/decision optimization on the fly.
Monitor progress over time with dashboards showing how many customers move through your interaction flows.
We want to help you future proof the next step in your organization’s journey by sharing the lessons FICO experts have learned about building resiliency during tumultuous times. Register below to gain access to our virtual event series.
From April 20 through May 28, FICO will host a series of live webinars sharing best practices and strategies for resiliency in your organization. The topics fall within six tracks including adaptability, digital customer engagement, risk management, operational efficiency, building trust and protecting customers.
The rise of the digital consumer has led to an explosion of data collected across all touchpoints in the financial services industry. Real-time online interactions are the new normal. To engage customers, particularly Millennials, marketer...
Most interactions with today’s customers happen quickly. The opportunity to solve a problem, satisfy a need and exceed expectations exists at a given point in time. What happens reverberates forward: it may set events in mot...
Is Your Influence Over Your Customer Rising or Falling? A Reality Check for Marketers
Today, nonprofit organizations are under pressure to increase results without proportional increases in their spend. Requests for more resources are more likely to be approved by senior management and boards if they see clear evidence perf...