FICO® Strategy Director

Confidently make the right customer relationship decisions.

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FICO® Strategy Director

Charm customers with relevant experiences, don’t lose them with mixed messages. FICO Strategy Director unifies all your data, monitors customer value and automatically determines the right credit line, collections treatment, marketing action and more for customers at any given time.

  • Improve customer satisfaction

  • Retain more customers

  • Prevent customers entering collections

  • Limit exposure and loss

  • Incorporate multiple dimensions into decisions

    Consider risk, profitability and satisfaction into customer experiences and ensure greater consistency in automated decisions made across organization siloes. For example, monitor aggregate exposure to proactively reach out if customers are increasing in risk.

  • Test, learn, adapt

    Simulate and test strategies with sample groups before deploying them into production. The flexibility of the system and reporting capabilities make performance improvements easy and quick.

  • Boost analytic sophistication

    Create more personalized customer relationship experiences with analytics and machine learning. Strategy Director integrates with the larger FICO® Platform so you can add analytic and decision sophistication as you grow.

Enabling Technologies

Extend and complement the sophistication of your solution as you grow with FICO technology.
Strategy Director

How it Works

FICO® Strategy Director automates decision-making in collections, credit line management, marketing and more. The solution pulls in existing analytics and has built-in strategies that support these analytics and automated decisions. At the center of it all is FICO’s IP, based on more than 50 years of financial services industry experience, which contains a predefined data model, predefined variables, and predefined decision areas.

Typical Results

Benefits span increased profitability, improved cross sell, reductions in loss and cost savings.
Increase in sales
Business man
Decrease in authorization referrals
Increase in response rates and amounts borrowed
Reduction in 90-day delinquencies

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The right customer relationship decisions, every time.

Create delightful customer experiences that strike the perfect balance between risk and profitability.