FICO® Strategy Director for Telecommunications

FICO® Strategy Director for Telecommunications

Aligning offers with customer needs.

Product Details

In saturated telecom markets, companies offer similarly high levels of coverage and service. To retain customers and a competitive advantage, giving customers the devices, lines, features, apps and services they want with relevant, affordable offers — when they're ready — spells success. FICO® Strategy Director for Telecommunications helps you achieve this by balancing:

  • Credit risk complexities
  • Channel characteristics and agreements
  • Price sensitivity
  • Purchase motivators
  • Attrition risk
  • Profitability
  • Lifetime value

What’s more, it adapts as customer needs change over time.
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Strategy Director

 

Profitability

  • Ensure decisions like cross-sells, device financing authorizations, loss mitigations and more are as profitable as possible.
  • Easily add new data sources, customer characteristics and analytic models to strategies.
  • Leverage predictive analytics to learn what’s likely to happen, and prescriptive analytics to understand what to do about it.

Agility and compliance

  • React to market conditions in real time.
  • Comply with ever-changing banking regulations.
  • Provide a clear audit trail of decisions.

Customer loyalty

  • Target and resolve problem accounts.
  • Increase customer loyalty and retention.

FICO® Strategy Director easily integrates with your existing systems and provides visibility into the entire decision model with a user-friendly web-based platform. Preconfigured data fields, variables, scores and decision areas, called configuration packages, help you make informed, smarter decisions throughout the decision flow. The result is improved performance over time with minimal IT support.

Strategy Director Diagram

 

‌  Voluntary churn reduction. Identify customers likely to leave and recommend proactive or reactive actions to keep them.

‌  Credit exposure and terms assignment. Assess customer ability to pay and recommend credit and device financing limits.

‌  Service plan modification. Automate adjustments to customer credit restrictions.

‌  Device finance authorization. Determine in real time, on a device- and customer-specific basis, whether financing should be offered.

‌  Cross-sell candidate identification. Spot customers eligible for additional offers like private-label credit cards and assign risk-appropriate credit lines.

‌  Loss mitigation and pre-delinquency intervention. Detect when a customer might have trouble making a payment and automate actions to reduce the balance at risk.High-performance and reliable optimization engines that support multi-threaded parallel processing out of the box.

‌  Delinquency management. Differentiate between past-due accounts and recommend individualized collection strategies.

Resources

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Making Smarter Telecom Decisions Across the Organization with FICO® Strategy Director

The telecommunications industry is in a continual state of change. Providers must manage regulations and ever-changing consumer desires, and maintain a massive technology infrastructure. The pressure of managing voluntary and involuntary c...
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Winning Strategies for Telecom Customer Management

Today it’s easy for customers to leave, and they have fewer reasons to stay. In saturated telecom markets, competitors offer similarly high levels of coverage and service. Years of price-based competition have left little ro...
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Loss Forecasting Automation Hot Topic Q&A

Mobile phones are the primary data and voice communication medium for close to 4 billion people globally. Device subsidy models are quickly transitioning to device financing (which averages close to $800 or more per device), and telecom co...
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FICO Optimization Solutions Streamline Customer Acquisition

A leading communication services company serving more than 50 million individual, business and government subscribers across the United States.