FICO® TRIAD® Customer Manager

FICO® TRIAD® Customer Manager

Making profitable customer and account decisions.

Product Details

Profitable customer management means being able to continually strike the best balance between risk, revenue and cost. FICO® TRIAD® Customer Manager does this with a unique combination of analytics, simulation, champion/challenger testing and strategy consulting. The result? Unmatched capabilities for predicting customer behavior, helping you make the right decisions at the right time. In fact, more than 65% of worldwide consumer credit card decisions are automated and improved with TRIAD Customer Manager, making it the world’s leading credit and deposit customer management solution.

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More revenue, fewer delinquencies

FICO® TRIAD® Customer Manager automates and improves decisions for credit cards, debit cards, deposit accounts, all kinds of loans, mortgages and other business lines. Your results will vary, but typical results show:

  • ~30% increase in revenues
  • ~25% decrease in delinquencies
  • ~25% increase in interest income

Smarter decisions

  • FICO® TRIAD® automates decisions based on risk exposure across all customer accounts.
  • Integrated analytics generate behavior scores, accurately predicting the risk level of every account.
  • Precision scoring enables improved portfolio segmentation.
  • Coordinated treatments for terms, fees, credit facilities, transaction approvals, and distressed debt situations ensure the right treatments for the right customers.

Faster adaptation

  • Predictive models for collection, bankruptcy, revenue, response, attrition and more incorporate a wider range of customer behavior forecasts to help analysts make better decisions.
  • Rich, graphical strategy design capabilities help business users quickly respond to market and regulatory changes, providing more power and independence to create or modify customer treatments as needed.

FICO® TRIAD® Customer Manager
FICO® TRIAD® unifies and automates FICO’s cutting-edge work in predictive analytics and decision strategies to deliver precise and consistent customer treatments for a variety of financial products, including credit cards, current or demand deposit accounts, mortgages, installment loans and more.

FICO TRIAD Customer Manager Diagram

‌  Flexibility to make data-driven decisions your way.

‌  Advanced analytics for precise, timely predictions of customer behavior.

‌  Strategy tools give business users more power and independence than ever.

‌  Champion/challenger testing — and the means to develop higher performing challengers.

‌  Results tracking and reporting to measure ongoing success.

‌  “Closed loop” architecture for continuous improvement.

Resources

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Top 3 Benefits of FICO Master File Characteristic Library

FICO® TRIAD® Customer Manager customers know that effective custom models deliver tremendous benefits, but take time and effort. To find the strongest predictors, those that add directly to increases in a business’s profitability, modelers...
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FICO Helps Auto Lenders Reduce Delinquencies

Ever wonder how auto lenders are reducing delinquencies by 20-25%? Tom Dehler, FICO’s Customer Management Segment Leader, talks about the challenges auto lenders face managing delinquencies and how FICO can help.

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Know Your Customer: A key ingredient for success in payments

“Know your customer” is more than a compliance mandate. Knowing your customers’ preferences, goals and aspirations—and using these insights to shape every interaction—is the key to earning and keeping their business. How do card issuers...
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Driving Engagement Across the Customer Lifecycle

Due to the advances in technology, the expectations of the retail bank customer has forever changed. Banks and credit unions must transform how they engage with the customer during the entire financial services lifecycle or risk being left...