FICO® TRIAD® Customer Manager

Proven strategies for customer portfolio management.

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Flexibility to make data-driven decisions

The key to customer relationship growth and profitability is making decisions that continually — and quickly — strike the best balance between customer satisfaction, risk, revenue, and cost. FICO delivers a precise level of control in automated relationship decisions with capabilities to forecast customer behavior and rapidly turn those insights into effective actions.


How it works

FICO® TRIAD® Customer Manager leverages more than 20 years of continual product innovation, and FICO’s 50+ years of pioneering work in predictive analytics and decision management. TRIAD clients benefit from this intellectual capital, available nowhere else, which is embedded in the analytics and software and delivered through strategy consulting.

Data, numbers and statistics

See how FICO helps deliver real business results and better customer experiences for leading organizations across industries and around the world.
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increase in portfolio size
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reduction in loan-loss provisions
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reduction in bad debt
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increase in average account balance

From the Blog

Get the latest insights, solutions, and strategies for improving business results from the FICO experts and thought leaders.
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Deeper, more profitable relationships.

Grow your portfolio and deepen customer relationships with sharper decision strategies.