FICO® TRIAD® Customer Manager
Proven strategies and solutions for customer portfolio management.

Enhance customer relationships. Make your business goals a reality.
Flexible data-driven decision-making.
The key to customer relationship growth and profitability is making decisions that continually — and quickly — strike the best balance between customer satisfaction, risk, revenue, and cost. FICO delivers a precise level of control in automated relationship decisions with agile capabilities that forecast customer behavior and rapidly turn those insights into effective real-time actions for your organization.


Holistic customer management
Customer-centric organizations throughout the financial services, telecommunications, and retail industries rely on FICO® TRIAD® Customer Manager to make the right decision at the right time for the optimal customer experience. With champion/challenger testing, you can drive continuous improvement in portfolio management decisions for both credit and deposit products. That’s why over 65% of worldwide customer credit card decisions are automated and improved with TRIAD Customer Manager.
Why FICO? Our TRIAD Customer Manager software leverages FICO’s 20+ years of continuous product innovation and our 60+ years of pioneering work in predictive analytics and decision management. TRIAD clients benefit from our intellectual capital, which is embedded in the analytics and delivered through strategy consulting — and available only at FICO.
Custom keys
Event areas
Decision areas
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