Profitable customer management means being able to continually strike the best balance between risk, revenue and cost. FICO® TRIAD® Customer Manager does this with a unique combination of analytics, simulation, champion/challenger testing and strategy consulting. The result? Unmatched capabilities for predicting customer behavior, helping you make the right decisions at the right time. In fact, more than 65% of worldwide consumer credit card decisions are automated and improved with TRIAD Customer Manager, making it the world’s leading credit and deposit customer management solution.
More revenue, fewer delinquencies
FICO® TRIAD® Customer Manager automates and improves decisions for credit cards, debit cards, deposit accounts, all kinds of loans, mortgages and other business lines. Your results will vary, but typical results show:
- ~30% increase in revenues
- ~25% decrease in delinquencies
- ~25% increase in interest income
- FICO® TRIAD® automates decisions based on risk exposure across all customer accounts.
- Integrated analytics generate behavior scores, accurately predicting the risk level of every account.
- Precision scoring enables improved portfolio segmentation.
- Coordinated treatments for terms, fees, credit facilities, transaction approvals, and distressed debt situations ensure the right treatments for the right customers.
- Predictive models for collection, bankruptcy, revenue, response, attrition and more incorporate a wider range of customer behavior forecasts to help analysts make better decisions.
- Rich, graphical strategy design capabilities help business users quickly respond to market and regulatory changes, providing more power and independence to create or modify customer treatments as needed.
FICO® TRIAD® Customer Manager enables you to test and adapt strategies with FICO’s predictive analytics. Using an analytic closed-loop process, you can deliver precise and consistent customer treatments for a variety of financial products, including credit cards, current or demand deposit accounts, mortgages, installment loans and more.
Flexibility to make data-driven decisions your way.
Advanced analytics for precise, timely predictions of customer behavior.
Strategy tools give business users more power and independence than ever.
Champion/challenger testing — and the means to develop higher performing challengers.
Results tracking and reporting to measure ongoing success.
“Closed loop” architecture for continuous improvement.