FICO® TRIAD® Customer Manager
Proven strategies and solutions for customer portfolio management.
Enhance customer relationships. Make your business goals a reality.
Flexible data-driven decision-making.
The key to customer relationship growth and profitability is making decisions that continually — and quickly — strike the best balance between customer satisfaction, risk, revenue, and cost. FICO delivers a precise level of control in automated relationship decisions with agile capabilities that forecast customer behavior and rapidly turn those insights into effective real-time actions for your organization.
Holistic customer management
Customer-centric organizations throughout the financial services, telecommunications, and retail industries rely on FICO® TRIAD® Customer Manager to make the right decision at the right time for the optimal customer experience. With champion/challenger testing, you can drive continuous improvement in portfolio management decisions for both credit and deposit products. That’s why over 65% of worldwide customer credit card decisions are automated and improved with TRIAD Customer Manager.
Why FICO? Our TRIAD Customer Manager software leverages FICO’s 20+ years of continuous product innovation and our 60+ years of pioneering work in predictive analytics and decision management. TRIAD clients benefit from our intellectual capital, which is embedded in the analytics and delivered through strategy consulting — and available only at FICO.
Create personalized, delightful customer experiences to build long-term, profitable relationships — all powered by AI/ML, analytics, and decisioning.
Reach more customers using fewer agents with digital, customer-centric debt collection strategies.
Energy & Utilities
Solve difficult challenges and create new opportunities.
Health insurance automation that drives smarter, faster, and more insightful decisions and benefits for patients, providers, and payers.
Insurance automation that drives smarter, faster, more profitable policyholder strategies and decisions.
Create more value and higher efficiency by optimizing your manufacturing operations
Retail & E-commerce
Meet the needs of the “always on” customer by optimizing the retail customer journey.
Telecommunications, Media & Entertainment
The telecommunications and media sectors are continually evolving, transforming, and growing at unprecedented speeds to meet rising consumer demand for exceptional services in our increasingly connected world.
Drive business growth and customer satisfaction with industry-leading analytic insights.