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Thames Water reduces bad debt by understanding customers better and tailoring communications

Case Study

Thames Water reduces bad debt by understanding customers better and tailoring communications

Case Study

Client: Thames Water Utilities Limited is the largest water company in the UK.

Challenge: Thames Water needed to improve collections processes and reduce bad debts by better understanding its customers.

Solution: FICO® Debt Manager™ Solution and FICO® Customer Communication Services

Results: A nearly 20% decrease in bad debt charge and £50 million in annual savings.