Biometric and Behavioral Authentication

Physical and behavioral biometrics provide low-friction and reliable customer identity authentication.

Person using a computer
Radial circle
Using phone

Can biometrics deliver protection from account takeover fraud?

When people access and use accounts, you must be sure they are your genuine customer. Biometrics, whether behavioral or based on unique physical characteristics, can reliably authenticate individuals. By using technology customers already own and are comfortable with, you can offer low- or no-friction security that protects them and your organization.

Behavioral and physical biometrics

Biometric capabilities are based on unique characteristics that can identify a person based on their physical attributes or the behavior they exhibit when they carry out an activity.

Keystroke analysis

How someone enters their password is unique to them. By analyzing keystrokes, you can keep criminals out of accounts — even if they have the password.

Facial recognition

Compare customers’ facial image to a securely stored template to identify them and confirm that a video or photograph is not being used to impersonate them.

Voice recognition

Customers use a self-selected security phrase which is compared to a previously captured voiceprint to confirm their identity.

Facial recognition plus voice recognition

Combine facial recognition with voice biometrics for an added layer of security.

Are banks and their customers ready to use physical and behavioral biometrics to protect accounts?

Strategies for customer authentication must determine the role both physical and behavioral biometrics can play, and they must take customer experience into account. FICO commissioned independent studies with both financial institutions and their customers — could their answers help inform your strategies for biometric adoption?
Percentage of banks that say user reluctance inhibits their use of biometrics.
Business Center
Percentage of people that would give a biometric to their bank for security purposes.
Woman using computer
Percentage of banks using device-based behavioral biometrics, e.g., keystroke analysis.
Percentage in the US who are happy for their bank to assess how they type in their password or hold their device for security purposes.
May 16, 2023 – May 19, 2023

FICO World 2023

Every year, this global forum gives business leaders ideas for advancing their digital transformation, launching new customer strategies and outsmarting the competition. Register now and secure your analytic edge.

Register now
Abstract image

From the FICO Blog

Fighting Fraud: How Biometrics Enhance Identity Authentication

Doug Clare explains how biometrics are the cornerstone of effective ID authentication
Read more

Six Steps to Using Biometrics to Open & Manage Accounts Digitally

Read more

Four Ways Biometrics Will Evolve For Banks

Read more

Beyond Biometrics: Three Ways We Make Sure It’s Your Customer

Read more

FICO Digital Banking Study: Security and Authentication in a Digital World

Read more

Despite Rapid Adoption of Digital Channels, Customer Trust Lags

Read more

How can we help?

Would you like to learn how you can build better authentication strategies with behavioral and physical biometrics?