Collections & Recovery

Outperforming expectations starts with a unified set of tools

Collections and recovery (C&R) groups are often last in line for budget, headcount and IT support. Meanwhile, they’re expected to perform in environments of aggressive growth and new impairment and loss mitigation requirements. To succeed, C&R needs a sustainable infrastructure to:

• Discover the most effective strategies to meet performance goals with limited resources.
• Deploy and execute strategies using tailored, multi-channel customer treatments.
• Monitor strategy performance, then use insights to iterate and test new challenger strategies.

FICO’s Collections and Recovery Ecosystem delivers an unmatched combination of advanced analytics, decision management technology, customer engagement and domain expertise. Key Ecosystem components include:

Strategy execution

• Collect on delinquent accounts with precise, segmented treatments that simultaneously balance efficacy, compliance and customer satisfaction.
• Recover debt cost-effectively using an optimal and trackable mix of in-house and agency resources.
• Communicate efficiently with customers via multiple channels to balance self-service and live agent resolution.

Strategy development

• Measure performance of existing collections and recovery decision strategies.
• Predict the action-effect outcomes of future decisions and their impact on customers and debtors.
• Prescribe new, viable treatment strategies to maximize collection amounts.