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Outperforming expectations starts with a unified set of tools
Collections and recovery (C&R) groups are often last in line for budget, headcount and IT support. Meanwhile, they’re expected to perform in environments of aggressive growth and new impairment and loss mitigation requirements. To succeed, C&R needs a sustainable infrastructure to:
FICO’s Collections and Recovery Ecosystem delivers an unmatched combination of advanced analytics, decision management technology, customer engagement and domain expertise. Key Ecosystem components include:
Solving your biggest and most complex business problems.
FICO Optimization Community
A highly automated accounts receivable management system to help control costs, boost revenue and stay compliant.
Two-way automated voice, text, email and mobile app notifications that are smart, scalable and include a human touch.
Gives credit grantors unprecedented visibility and control of accounts placed with agencies, attorneys, debt buyers and internal recovery departments.
Transforms collection and recovery effectiveness and customer connectivity with easy-to-use analytic tools.
Learn how National Australia Bank, one of the four largest financial institutions in Australia, auto-resolves 75% of delinquent conversations with customers while maintaining their posture as a leader in customer care.
Automated, unified collections offer the promise of improved customer experience, lower operating expenses, better controls for compliance and risk, increased collection success, and more satisfied employees. But achieving success requires...
Client: Credit Guarantee Corporation Malaysia (CGC)
Challenge: Enhance its originations and risk management capabilities to expand across the credit lifecycle with low risk.
Solution: FICO® Blaze Advisor® decision rule...
Most of us in the collections and recovery industry are familiar with the dichotomy between account-based and consumer- based approaches to collection. In recent years, many organizations have made strenuous attempts to implement consumer-...