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Outperforming expectations starts with a unified set of tools
Collections and recovery (C&R) groups are often last in line for budget, headcount and IT support. Meanwhile, they’re expected to perform in environments of aggressive growth and new impairment and loss mitigation requirements. To succeed, C&R needs a sustainable infrastructure to:
FICO’s Collections and Recovery Ecosystem delivers an unmatched combination of advanced analytics, decision management technology, customer engagement and domain expertise. Key Ecosystem components include:
Solving your biggest and most complex business problems.
FICO Optimization Community
A highly automated accounts receivable management system to help control costs, boost revenue and stay compliant.
FICO Collections & Recovery Community
Two-way automated voice, text, email and mobile app notifications that are smart, scalable and include a human touch.
Gives credit grantors unprecedented visibility and control of accounts placed with agencies, attorneys, debt buyers and internal recovery departments.
Transforms collection and recovery effectiveness and customer connectivity with easy-to-use analytic tools.
We’re all familiar with the phrase “one size fits all” and we all know there are many situations where this sentiment simply doesn’t fit. A good example of this is the software required to efficiently collect and recover debt. Some organizations need enterprise-level capabilities, but don’t want a long implementation period or major expense. For these organizations, acquiring Premier-level collection and recovery capabilities without the time and expense of a Premier implementation is the answer. This is the story of one of the largest banks in South Africa and how they implemented a collection and recovery solution within a shortened implementation period at significantly reduced expense.
Do you want to deliver convenient, consistent customer experiences at every customer lifecycle stage? This eBook is a collection of stories about organizations achieving exactly this with FICO® technology. By partnering with FICO, these companies found innovative ways to speed processes, reduce risk and enrich the customer experience.
It’s good news that smart organizations collecting and recovering debt are moving away from a singular focus on collecting money and toward a broader view, prioritizing the consumer journey and taking into consideration the total lifetime value of the customer relationship.
Cyber attacks and fraud continue to make headlines so, unsurprisingly, a vendor driving change in this globally important area has won the RiskTech100 ® Innovation award for a second consecutive year. FICO’s win reflects its focus on issui...