Collections & Recovery Ecosystem

Collections & Recovery

Discover tools that help your organization do more with less.

Collections & Recovery Overview

Outperforming expectations starts with a unified set of tools

Collections and recovery (C&R) groups are often last in line for budget, headcount and IT support. Meanwhile, they’re expected to perform in environments of aggressive growth and new impairment and loss mitigation requirements. To succeed, C&R needs a sustainable infrastructure to:

  • Discover the most effective strategies to meet performance goals with limited resources.
  • Deploy and execute strategies using tailored, multi-channel customer treatments.
  • Monitor strategy performance, then use insights to iterate and test new challenger strategies.

FICO’s Collections and Recovery Ecosystem delivers an unmatched combination of advanced analytics, decision management technology, customer engagement and domain expertise. Key Ecosystem components include:

Strategy execution

  • Collect on delinquent accounts with precise, segmented treatments that simultaneously balance efficacy, compliance and customer satisfaction.
  • Recover debt cost-effectively using an optimal and trackable mix of in-house and agency resources.
  • Communicate efficiently with customers via multiple channels to balance self-service and live agent resolution.

 

Strategy development

  • Measure performance of existing collections and recovery decision strategies.
  • Predict the action-effect outcomes of future decisions and their impact on customers and debtors.
  • Prescribe new, viable treatment strategies to maximize collection amounts.

Choose Your Industry

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Resources

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Answers to Your Questions about Using Omni-Channel Communications for Collections

Automated, unified collections offer the promise of improved customer experience, lower operating expenses, better controls for compliance and risk, increased collection success, and more satisfied employees. But achieving success requires...
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FICO & NAB – Banking on Automation to Improve Customer Engagement

Learn how National Australia Bank, one of the four largest financial institutions in Australia, auto-resolves 75% of delinquent conversations with customers while maintaining their posture as a leader in customer care.

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CGC Expands Its Business Strategy

Client: Credit Guarantee Corporation Malaysia (CGC) Challenge: Enhance its originations and risk management capabilities to expand across the credit lifecycle with low risk. Solution: FICO® Blaze Advisor® decision rule...
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The Case for Case Management: Hot Topics Q & A

Most of us in the collections and recovery industry are familiar with the dichotomy between account-based and consumer- based approaches to collection. In recent years, many organizations have made strenuous attempts to implement consumer-...