Analytics & ML
Leverage our patented AI techniques to develop your advanced analytics and train your ML models to deeply understand and predict customer behavior.
Collections & Recovery
Customer centric decisions to enhance collections and recovery efficiency, effectiveness, compliance, and customer satisfaction.
Statistics
See how FICO helps deliver real business results and better customer experiences for leading organizations across industries and around the world.
15%
average lift when using optimization to execute the right strategy at right time regardless of the level of delinquency
15%
average lift when adding in collections models coupled with data-driven strategies
10%
average lift from using off-the-shelf scores, bureau scores, and expert models
75%
of collection dialogues handled automatically in pre-delinquency and early collections
Overview
Faster, smarter, and more efficient collections and recovery
Collections and recovery operations are changing. Research shows more than half of consumers globally are struggling with the cost of living. Your business may be experiencing rising delinquency and poor customer experience due to less-than-optimal debt collection and recovery strategies. Leading companies work with FICO to leverage our deep expertise to provide customer-centric decisioning solutions.
Customer-centric collections and recovery
FICO® Platform brings together best-in-class analytics, decisioning, and customer engagement capabilities into an integrated collection and recovery strategy development and execution environment.
This environment empowers organizations to design highly -differentiated solutions to their most challenging debt management problems.
Why FICO?
FICO’s fully compliant debt management environment connects early warning collections, recovery, and customer communications in one complete ecosystem. By automating operational processes, extracting insights with advanced analytics, and offering personalized experiences, FICO’s solutions improve efficiency while increasing revenue, on-time payments, and customer satisfaction.
Case Study
Garanti BBVA
Turkish Bank Boosts Collection Performance Ahead of Economic Downturn
“We have added optimization to our collections strategy to help more of our customers get their accounts up to date in a sustainable way and reduce losses through making smarter decisions about when and how to communicate.”
Mark Harrison-North, Head of Credit Risk
The Very Group
Capabilities
FICO solutions offer a wide range of capabilities, empowering you to make smarter, personalized decisions, streamline operations, and improve the customer experience.
Decisions
Make more precise, consistent, and intelligent decisions across your enterprise with expert control over your decision logic.
Simulation
Give your business users the crystal ball they need to creatively explore ideas, respond to emerging trends, and build better decisions.
External Data Access
Inform your decisions and enrich your insights with signals from third-party data and other alternative data sources.
Composition & Orchestration
Choreograph your intelligence to animate customer journeys by weaving data, insights, and actions into positive, memorable, and valuable moments in your customers lives.
Feature Management
Get more machine learning projects into production by leveraging a shared library of derived data attributes across your enterprise.
Optimization
Unleash the power of mathematical optimization — use high-performance solvers to model business problems and calculate the best possible decision to maximize your desired outcomes.
Testing & Validation
Ensure your configuration drives the desired outcomes by testing and validating business services across FICO® Platform.
Dataflow
Revolutionize your data-intensive business applications with composable dataflows that dramatically improve your customer-facing business decisions.
Related solutions
ARM
ARM enables faster time to “yes” by approving loan applicants quicker, driving increased profitability, streamlining your operations, and reducing regulatory risk.
Learn more
keyboard_arrow_right
Customer Management
Your customers’ needs can shift in an instant. Monitor changes and develop real-time 360-degree customer views of account performance with FICO’s advanced customer management technology.
Learn more
keyboard_arrow_right
Customer Communications for Collections
Resolve more debt with AI-infused omnichannel communication
Learn more
keyboard_arrow_right
Customer Communications for Enterprise
Intelligent digital customer communication management across the customer lifecycle
Learn more
keyboard_arrow_right
Contact us
FICO’s clients are sharpening their debt collection practices, collecting more debt, and spending less while retaining future good customers with our end-to-end collection and recovery capabilities. Ready to join them?