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Improving customer experience (CX) can be a challenge, especially when faced with limited resources and an explosion of data across multiple systems. To drive results, advanced analytics can help you identify which customers and collection and recovery efforts are profitable, which ones should be stopped or written off, and proactively prescribe specific treatments that avoid deliquency in the first place. This approach improves loyalty and increases repayment without breaking the bank.
FICO delivers solutions for both in-house (first party) and debt collection agency management (third party). These offerings improve your ability to efficiently leverage internal resources, increase automation and self-service across digital channels, accurately forecast likelihood of loss, reduce delinquency rates, and increase collection revenue through the use of optimization science, analytics and automation.
Telecom teams we work with:
Credit — Leverage credit risk analytics to ensure all offers and customer decisions are consistent with the desired risk strategy and meet all regulatory requirements.
Loss prevention — Better predict future losses and prescribe proactive treatments that reduce fraud and attrition losses through data and analytics.
Marketing communications — Improve the efficiency of your marketing spend and drive increases in APRU with a risk-informed and analytics-driven approach.
Customer lifecycle management — Focus your company's efforts by identifying the "best" segments and operationalize these insights with an agile approach.
Loyalty retention — Drive increases in LTV by deeply understanding which at-risk customers are likely to churn and align with your marketing team to deliver highly targeted and personalized retention offers.
For the telecommunications industry, meeting customer expectations and avoiding churn is a constant challenge. Customers have more options, and are more sophisticated than ever. They want efficient and timely communications for rate change...
The telecommunications industry is in a continual state of change. Providers must manage regulations and ever-changing consumer desires, and maintain a massive technology infrastructure. The pressure of managing voluntary and involuntary c...
Globe Telecom is a major telecom provider in the Philippines serving some 50 million mobile subscribers, 3.5 million broadband customers and 860,000 landline customers.
FICO® Collections Optimization transforms collections and recovery(C&R) effectiveness and customer connectivity by applying powerful, easy-to-use analytic tools to address business objectives, such as optimal resource allocation and ro...