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Improving customer experience (CX) can be a challenge, especially when faced with limited resources and an explosion of data across multiple systems. To drive results, advanced analytics can help you identify which customers and collection and recovery efforts are profitable, which ones should be stopped or written off, and proactively prescribe specific treatments that avoid deliquency in the first place. This approach improves loyalty and increases repayment without breaking the bank.
FICO delivers solutions for both in-house (first party) and debt collection agency management (third party). These offerings improve your ability to efficiently leverage internal resources, increase automation and self-service across digital channels, accurately forecast likelihood of loss, reduce delinquency rates, and increase collection revenue through the use of optimization science, analytics and automation.
Telecom teams we work with:
Credit — Leverage credit risk analytics to ensure all offers and customer decisions are consistent with the desired risk strategy and meet all regulatory requirements.
Loss prevention — Better predict future losses and prescribe proactive treatments that reduce fraud and attrition losses through data and analytics.
Marketing communications — Improve the efficiency of your marketing spend and drive increases in APRU with a risk-informed and analytics-driven approach.
Customer lifecycle management — Focus your company's efforts by identifying the "best" segments and operationalize these insights with an agile approach.
Loyalty retention — Drive increases in LTV by deeply understanding which at-risk customers are likely to churn and align with your marketing team to deliver highly targeted and personalized retention offers.
Time: 10am PST/ 12pm CST / 1 PM ET
The Government of Canada has taken significant actions to support Canadians and businesses facing hardship as a result of the COVID-19 outbreak including financial support, loans and access to credit for small and medium businesses. The government has provided long-term stable funding to banks and mortgage lenders for continued lending to Canadian consumers and businesses, increased eligibility for student grants and broadened financial assistance across multiple sectors.
11AM PDT | 2PM EDT
Please join industry experts from T-Mobile, Comcast and Cox as we explore Collections and Churn strategies to help you weather the pandemic and beyond.
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Globe Telecom is a major telecom provider in the Philippines serving some 50 million mobile subscribers, 3.5 million broadband customers and 860,000 landline customers.
FICO® Collections Optimization transforms collections and recovery(C&R) effectiveness and customer connectivity by applying powerful, easy-to-use analytic tools to address business objectives, such as optimal resource allocation and ro...