Collections Optimization

Transform collection effectiveness and customer connectivity by applying powerful, easy-to-use advanced analytics tools to address business objectives.

Radial circle

Easily and confidently choose the best decisions in collection and recovery operations, for account placements, settlements, channel selection, and other strategic treatment decisions.

Collections optimization helps organizations of all sizes strike a balance between loss reduction, resource challenges, and operational constraints to help maximize profitability, meet regulatory requirements, and manage customer satisfaction. It can be leveraged across the collections spectrum — from pre-delinquency and early stage collections through later stage and recovery activities.


Enhance collector performance

By targeting resources to the right accounts

Improve roll rates

While balancing capacity and collection expenses

Propel recovery rates

Via optimization agency management and settlement capabilities

FICO Collections Optimization in Action

The complete solution that enables you to model, optimize, assess, and deploy strategies to address challenging business objectives.
Evaluate and monitor C&R KPIs; Build a graphical model for one or more decisions; Establish mathematical relationships within key variables
Analyze large quantities of key constraints to evaluate alternatives; Explore range of what’s possible; Analyze operational impacts
Solve for profit-improvement strategies within specified constraints; Explore tradeoffs between conflicting goals; Stress-test results
Incorporate optimized strategies into core processing solutions; Manage and track strategies to respond to market demands and changes; Execute consistent decisions every day, week, month, etc.
Case Study

Beyond the Software

How Five Financial Services Companies Are Using Optimization to Change the Way Decisions Are Made
Read more
Escalator going up
Debt Collection and Recovery
May 10, 2022 – May 13, 2022

FICO World 2022

It's time to mark your calendar for the most business-critical event of 2022! FICO World returns to Florida for our best event yet, exploring the future of analytics-powered decision management.

Register now
Decision Management Platform

Transform your debt management strategies with collections optimization

Get started today with the innovative solution designed for a changed collections landscape.