External Data Access
Inform your decisions and enrich your insights with signals from third-party data and other alternative data sources.

More and more, customers are choosing to use digital channels. Customers want convenience, but they also want the institution they’re doing business with to know who they are. They want self-service options but also want to feel supported.
Businesses are looking to balance operational efficiencies with providing customers with personalized services. They need a way to conduct individual dialogues at scale without adding contact center headcount. To accomplish this, they need intelligent omnichannel communications to personalize customer experiences, at scale.
Only FICO offers an integrated digital communications platform that turns decisions into actions. Use data to properly segment accounts, integrate a powerful rules engine, and get help from dedicated industry experts. Leverage pre-defined best practices to digitally execute consumer alerts and enhance automated communication across the entire customer journey.
Watch this video to better understand how FICO helps you reach out to the right customers, at the right time, and in the right channel.
Inform your decisions and enrich your insights with signals from third-party data and other alternative data sources.
Leverage our patented AI techniques to develop your advanced analytics and train your ML models to deeply understand and predict customer behavior.
Make more precise, consistent, and intelligent decisions across your enterprise with expert control over your decision logic.
Unleash the power of mathematical optimization — use high-performance solvers to model business problems and calculate the best possible decision to maximize your desired outcomes.
Choreograph your intelligence to animate customer journeys by weaving data, insights, and actions into positive, memorable, and valuable moments in your customers lives.
Ensure your configuration drives the desired outcomes by testing and validating business services across FICO® Platform.
Resolve more debt with AI-infused omnichannel communication.
Intelligent digital customer communication management across the customer lifecycle.
An intelligent omnichannel digital customer communication management solution for low-friction, high-security fraud alert resolution.
Your customers’ needs can shift in an instant. Monitor changes and develop real-time 360-degree customer views of account performance with FICO’s advanced customer management technology.