Customer Communications for Enterprise

Delivering efficiencies for optimal customer service support

See how FICO helps deliver real business results and better customer experiences for leading organizations across industries and around the world.

75%

of debt collection customer communications handled digitally

15%+

improvement in debt recovery

35%

decrease in overall fraud losses

15%

decrease in fraud loss by case

Overview

Preconfigured omnichannel digital communications

Creating a streamlined and cohesive customer experience has never been more important. And that means having a solution that provides, tracks, and intelligently improves digital communication across your entire enterprise, enhancing customer satisfaction.

FICO® Customer Communication Services integrates communication technology and rules-driven intelligence to strengthen customer relationships in originations, customer management, fraud management, debt collection, and entire enterprise-wide omnichannel communications. And by connecting to FICO® Platform, organizations can optimize communication strategies to ensure your touchpoints adhere to customer support preferences including self-service and live chat. Apply machine learning analytics to your existing knowledge base for more personalized experiences, and execute rules into decision making for a more consistent and satisfying customer experience.

How can FICO help you develop enterprise customer communication management?

FICO® Customer Communication Services is a dynamic communication tool that offers the ability to digitally integrate customer support throughout the lifecycle — from marketing and origination to fraud, collections, and customer management. How FICO Customer Communication Services enhances customer satisfaction:

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Create operational efficiency

Conduct any volume of individualized customer support dialogues with efficiency, courtesy, and compliance.

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Provide customer support in any channel, at any time

Deliver integrated omnichannel interaction 24x7 with customers via any channel they choose, follow if they switch channels, and resume after interruptions for optimal customer service support.

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Drive smart lifecycle communication strategies

Automate customer communication management for all customer lifecycle decision areas, from simple notifications to multistep, cross-channel strategies driven by predictive models and machine learning.

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Respect customer preferences

Leverage a single enterprise-wide preference manager that extends across multiple lifecycle decisioning areas.

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Deliver a consistent customer experience

Give your customers a consistent digital communication experience whether it’s for onboarding, account notifications, fraud alerts, or collections.

Why FICO?

FICO® Customer Communication Services is the only solution on the market that offers the ability to digitally engage with customers throughout the lifecycle — from marketing and originations to fraud, collections, and customer management.