Customer Communications for Enterprise
Intelligent digital customer communication management across the customer lifecycle.
Delivering efficiencies for optimal customer service support
Preconfigured omnichannel digital communications
Creating a streamlined and cohesive customer experience has never been more important. And that means having a solution that provides, tracks, and intelligently improves digital communication across your entire enterprise, enhancing customer satisfaction.
FICO® Customer Communication Services integrates communication technology and rules-driven intelligence to strengthen customer relationships in originations, customer management, fraud management, debt collection, and entire enterprise-wide omnichannel communications. And by connecting to FICO® Platform, organizations can optimize communication strategies to ensure your touchpoints adhere to customer support preferences including self-service and live chat. Apply machine learning analytics to your existing knowledge base for more personalized experiences, and execute rules into decision making for a more consistent and satisfying customer experience.
How can FICO help you develop enterprise customer communication management?
Create operational efficiency
Provide customer support in any channel, at any time
Drive smart lifecycle communication strategies
Respect customer preferences
Deliver a consistent customer experience
FICO® Customer Communication Services is the only solution on the market that offers the ability to digitally engage with customers throughout the lifecycle — from marketing and originations to fraud, collections, and customer management.
PSECU builds member loyalty and engagement
Collection & Recovery
Customer centric decisions to enhance collections and recovery efficiency, effectiveness, compliance, and customer satisfaction
Customer Communications for Customer Management
Create seamless communication across the entire customer journey with a single enterprise platform solution.
Customer Communications for Fraud
An intelligent omnichannel digital customer communication management solution for low-friction, high-security fraud alert resolution.