Customer Communications for Debt Collection and Recovery

Digital transformation helps organizations collecting debt manage increased account volumes with digital and scalable communications.

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Overview

Self-service for most, a better experience for all with digital communication and AI

Augment live agents with intelligent, persistent, self-service and AI-induced communication capabilities to improve collection efficacy, agent productivity and engagement. Today’s consumers have high expectations for the entire customer journey. They want to be treated respectfully – given convenient, discreet, self-service options to resolve past due accounts, speak to an agent when they choose, and have a sense of control over the process.

Solutions

Learn how FICO solutions can empower you to make smarter, personalized decisions, streamline operations, and improve the customer experience.

Digital Self-Serve for Payments

Self-service communication improves debt collection rates and the customer experience.
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Resolve more debt with AI-infused digital communication

Boosting your right-party contact rate is just the beginning.