Customer Communications for Fraud
An intelligent omnichannel digital customer communication management solution for low-friction, high-security fraud alert resolution.
Overview
Financial Services
FICO® Customer Communication Services for Fraud enhances fraud prevention for consumers and businesses by identifying and stopping criminal activity sooner. With an automated, low-friction, self-service way of checking suspicious transactions with customers, you decrease the number of fraudulent transactions and losses per case and shorten time to resolution. Offering a superior customer experience to protect their security.
What it is
FICO® Customer Communication Services for Fraud is an intelligent omnichannel digital communication manager that interacts with customers to identify and decrease fraud while strengthening the customer experience.
FICO Customer Communication Services for Fraud can scale to handle any volume of self-service fraud checks via customer-preferred channels and orchestrates contact strategies across any mix of channels. With Customer Communication Services, your business can reach out to customers immediately after indications of suspicious behavior in a manner that is easy and convenient for recipients to respond to, and cost-effective for your organization.
Using a low-friction method in a risk-appropriate way demonstrates that you’re serious about customer-centric security and can provide the means to validate irregular behavior by legitimate customers, distinguishing it from fraudulent behavior. At the same time, responses from customers provide data points enabling fraud models to dynamically adapt to changing behavior. You can also use this data to analyze fraud model performance and the effectiveness of fraud and communication strategies.
Benefits of FICO Customer Communication for Fraud
cases worked (up from 35%)
92%
decrease in fraud transactions per case
25%
decrease in loss per case
50%
Why FICO?
Catch more fraud: With no limit to the number of cases FICO® Customer Communication Services for Fraud can handle per hour, there’s no need to confine fraud checks to only the riskiest transactions with the highest fraud scores
Manage communications your way: Customer Communication Services combines intelligence with flexibility, so you can handle customer dialogues in the way that best suits your operations
Leverage FICO’s fraud management leadership and expertise: Customer Communication Services is the only enterprise omnichannel communications solution that comes with a prebuilt connector to FICO® Falcon® Fraud Manager. This detection system monitors 78% of global card actions and analyzes 85% of all data points that help prevent fraud
Case Study
Mastercard drives industry innovation in fraud prevention
“Because we can connect automated, real-time communications to our fraud detection system, we’re able to help our customers, the issuers, keep their card top of wallet with their cardholders. This directly impacts our customers’ bottom line.”
Vince Haulotte, VP of Global Product Management
Solutions
Card Fraud
Enterprise Fraud Innovations
Scams Protection
From the blog
Proactive Customer Communication for Fraud Prevention
How Can Banks Stop Authorised Push Payment Fraud?
