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Driving down churn, increasing average revenue per user (ARPU) and improving lifetime value (LTV) are all great business objectives — but how do you put in place, test and refine strategies that move the needle?
While there is no silver bullet, service providers that use a platform approach to coordinate across disparate legacy systems and data sources are empowered to gain deep insights to customer behavior, create highly target segments, and operationalize these customer insights with analytic models that not only predict what will happen next, but prescribe specific treatments that are proven to improve business outcomes in an agile way.
* May not be available in some geographies based on regulations. Please contact FICO for more information.
We want to help you future proof the next step in your organization’s journey by sharing the lessons FICO experts have learned about building resiliency during tumultuous times. Register below to gain access to our virtual event series.
From April 20 through May 28, FICO will host a series of live webinars sharing best practices and strategies for resiliency in your organization. The topics fall within six tracks including adaptability, digital customer engagement, risk management, operational efficiency, building trust and protecting customers.
Every credit decision telecom companies make — whether customer acquisition, originations, account management, retention or collections — is more complicated and consequential today than ever before. The increasing variety of products, bun...
The telecommunications industry is in a continual state of change. Providers must manage regulations and ever-changing consumer desires, and maintain a massive technology infrastructure. The pressure of managing voluntary and involuntary c...
Competing in telecommunications markets is becoming extremely complicated. Responding to disruptive change from many directions, telecom companies are experimenting with new business models and offering new types of services. With this com...
IDC surveyed 500 business executives, data scientists, statisticians and senior IT staff on their use of analytics and related capabilities across their enterprises. This InfoBrief delves into how organizations are deploying “decision-cent...