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Customer Management

Your customers’ needs can shift in an instant. Monitor changes and develop real-time 360-degree customer views of account performance with FICO’s advanced customer management technology.

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Are you positioned to win?

See how FICO helps deliver real business results and better customer experiences for leading organizations across industries and around the world.

Powering customer-centric experiences & driving growth

Broaden and deepen customer relationships by leveraging FICO’s leading data science, optimization, and technology expertise. Our advanced analytics will empower you to take the right action at a moment’s notice — while balancing portfolio risk and profitability for your organization. 

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Customer management for forward-thinking enterprises

Maximize your portfolio

Create integrated customer journeys, processes, and pricing with our analytically driven, real-time technology. FICO® Customer Management solution unifies all your data, monitors customer value, and automatically determines the right action — e.g., credit line increase, gentle payment reminder, cross-sell offer — for each customer using centralized decisioning. Use our capabilities to find and support financially vulnerable customers and better manage past-due/pre-delinquent customers through a continuous improvement of decision processes. 

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With 60+ years of groundbreaking work in predictive analytics and AI, FICO powers robust capabilities with the most advanced technology available. Our solutions enable you to streamline operations, improve customer experiences, and make smarter, more profitable decisions. Leverage the vast amount of data your organization absorbs and transform those streams into real-time, actionable decisions. The result is more holistic customer views and an ability to optimize decisions around customers and business processes faster than ever.

Case Study

Large Global Bank

Global bank improves trade-offs between growth and margin with consistent modeling, methods, and user experience
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    “The partnership we have developed with FICO over the years has helped us become more agile in our analytic capabilities and has significantly increased our profitability.”

    Zadik Lopez, Regional Analytics Manager
    Banco Ficohsa


    FICO solutions offer a wide range of capabilities, empowering you to make smarter, personalized decisions, streamline operations, and improve the customer experience.

    Analytics & ML

    Leverage our patented AI techniques to develop your advanced analytics and train your ML models to deeply understand and predict customer behavior.

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    Make more precise, consistent, and intelligent decisions across your enterprise with expert control over your decision logic.

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    Give your business users the crystal ball they need to creatively explore ideas, respond to emerging trends, and build better decisions.

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    External Data Access

    Inform your decisions and enrich your insights with signals from third-party data and other alternative data sources.

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    Composition & Orchestration

    Choreograph your intelligence to animate customer journeys by weaving data, insights, and actions into positive, memorable, and valuable moments in your customers lives.

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    Feature Management

    Get more machine learning projects into production by leveraging a shared library of derived data attributes across your enterprise.

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    Unleash the power of mathematical optimization — use high-performance solvers to model business problems and calculate the best possible decision to maximize your desired outcomes.

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    Testing & Validation

    Ensure your configuration drives the desired outcomes by testing and validating business services across FICO® Platform.

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    Revolutionize your data-intensive business applications with composable dataflows that dramatically improve your customer-facing business decisions.

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    Related solutions

    Learn how FICO solutions can empower you to make smarter, personalized decisions, streamline operations, and improve the customer experience.

    Collection & Recovery

    Customer centric decisions to enhance collections and recovery efficiency, effectiveness, compliance, and customer satisfaction.

    Pricing Optimization

    Personalize offers balancing business objectives and constraints for profitable, optimal pricing decisions that enhance customer experience.

    Consortium Scores

    Smarter, faster credit risk assessment to enhance your bottom line.

    Next Best Offer or Experience

    Put your customer at the center of all that you do.

    Next Best Sale or Experience

    Do you know the true value of your customer relationships?

    Small Business Credit Scores

    FICO’s small and medium enterprise (SME) scores for both US and international markets provide lenders with new ways to safely expand small business loan portfolios and grow profits while reducing risk.

    Consumer Credit Scores

    FICO® Scoring solutions form the basis of sound and fair lending across the financial services landscape.

    Offer Personalization

    One size doesn't fit all. Deliver the right offers, when and where it matters.

    Start making better decisions today

    Engage customers and expand relationships. Glean unprecedented insight into your customers’ immediate and future needs by leveraging FICO® Platform technology. Let’s create insightful customer experiences that drive engagement, satisfaction, and loyalty. We’re ready to help you reach new heights!