Early-Stage Collections for Unsecured Lending

Not all accounts at this stage require action. Some will self-cure, while others will never cure, regardless of how they’re handled. For customers where treatment will be effective, questions abound. What type? What channel? What timing? What tone? Uncover the answers — and apply your limited collections resources accordingly — to create a world-class collections operation.

With FICO’s solution, your organization can:

• Maximize collection amounts by tailoring each customer’s communications with the right channels, timing and tone within available dollar and headcount resources.
• Reduce costs by not spending collection resources on accounts where they won’t be effective or needed.
• Increase satisfaction by engaging customers when and where appropriate, and by offering convenient self-service resolution options.