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Not all accounts at this stage require action. Some will self-cure, while others will never cure, regardless of how they’re handled. For customers where treatment will be effective, questions abound. What type? What channel? What timing? What tone? Uncover the answers — and apply your limited collections resources accordingly — to create a world-class collections operation.
With FICO’s solution, your organization can:
Account segmentation, treatment and case management in one unified system.
Automated resolution with multi-channel communication options.
Optimized, analytically-driven treatment strategies.
We want to help you future proof the next step in your organization’s journey by sharing the lessons FICO experts have learned about building resiliency during tumultuous times. Register below to gain access to our virtual event series.
From April 20 through May 28, FICO will host a series of live webinars sharing best practices and strategies for resiliency in your organization. The topics fall within six tracks including adaptability, digital customer engagement, risk management, operational efficiency, building trust and protecting customers.
Learn how The National Bank of Australia transforms collections to prepare for a changing economy.
Solving your biggest and most complex business problems.
FICO Optimization Community
A highly automated accounts receivable management system to help control costs, boost revenue and stay compliant.
FICO Collections & Recovery Community
Two-way automated voice, text, email and mobile app notifications that are smart, scalable and include a human touch.
Client: Several leading Chinese banks
Challenge: Maintain continuity of collection communications with few or no collectors while adjusting contact strategies to handle surging case volumes and rapidly changing business and social condi...
Collection and recovery can be tough, and it’s not getting easier. Agencies are dealing with budget and headcount constraints, as well as pressure to make digital transformations with existing resources. At the same time, there’s an expect...
Modernizing your collection system or continuing on your existing system is a question every organization faces—particularly now as technology has truly advanced. There’s been a sharp acceleration in modernization of collections systems, a...
Since the 1990s, the law has placed certain restrictions on telephone solicitations and advertising (telemarketing) for calls initiated with an automated telephone dialing system (ATDS or autodialer) or that use an artificial voice or pre-recorded voice message. These restrictions also apply, albeit with some differences, to non-telemarketing “informational” calls, such as debt collection. With no subsequent statutory updates, limited regulatory guidance, and conflicting court decisions, there remains uncertainty on the application of these restrictions to modern technology, such as mobile phone text messaging.