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Centralized Decisioning: Achieving a Customer-Centric Enterprise
The FICO® Centralized Decisioning solution provides the unifying decisioning infrastructure competitive enterprises need to achieve true customer centricity: the power to continually transform rapidly-changing raw data into valuable, actionable, and quantifiable strategies to drive their businesses.
With the Centralized Decisioning solution companies can:
Centralized Decisioning is already being used by enterprise customers around the world to make faster, smarter, and more profitable decisions. It allows them to surround each customer with illuminating, real-time 360-degree insights into every customer touch, across all channels, for the entire duration of the customer lifecycle. When codified into personalized customer strategies as part of an enterprise-wide digital transformation, these insights become the key to genuine customer satisfaction and retention; this, in turn, enables organizations to ward off threats posed by digital disruption and the customer defections that result. And that goes straight to the bottom line.
Major consulting firms and industry analysts are advising their clients about the threat about digital disruption, and the opportunity of digital transformation. In fact, one firm found that 85% of financial services already have their transformation underway… which means the competition is only going to get tougher, faster. Centralized Decisioning allows companies to take the offensive and be a disruptor, not a disruptee.
Better business outcomes
Compelling customer experiences
More efficient execution
Shared decision assets allow common decision logic, strategies, and analytics to be defined, governed, and monitored centrally and then efficiently and collaboratively leveraged across the organization.
Lifecycle-specific decisioning environments, built on decades of FICO IP, empower organizations to execute decision strategies at scale, in batch and real-time, in the cloud and on-premises.
Event stream processing enables organizations to tailor their decisions and customer treatments based on real-time, contextually-relevant data.
Robust performance monitoring, simulation, and prescriptive analytics capabilities enable business users to understand why their decision assets and strategies are performing the way they are and to identify new approaches that will drive improved results while adhering to organizational constraints.
Ever wonder how African Bank transformed its decision system to launch strategies 30% faster at 25% lower cost?
Realize the promise of advanced analytics and decision management.
FICO Decision Technology Community
Increase agility, cut application approval time and reduce risk.
Unlock the value of streaming data to make better real-time decisions.
FICO Analytics Community
Smarter banking decisions.
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