Identity and Authentication

Stop application fraud and account takeover fraud.

Overview

Identity theft increases application and account takeover fraud

Data breaches have given criminals access to more personal information than ever before, and with this, they can commit application fraud or takeover the accounts of legitimate customers with ease. In today’s digital economy, you must understand who your customers are, when they open accounts and be able to authenticate them at every subsequent interaction in order to prevent identity fraud and ensure identity authentication.

FICO Identity and Authentication

Customer identity management that helps prevent fraud and improve customer experience

Solutions

Learn how FICO solutions can empower you to make smarter, personalized decisions, streamline operations, and improve the customer experience.

Identity Proofing

Trusted identity validation and verification that supports excellent customer experience.

Application Fraud

Tackle first- and third-party fraud at point of origination.

Biometric and Behavioral Authentication

Physical and behavioral biometrics provide low-friction and reliable customer identity authentication.

Synthetic Identity Fraud

Fraudsters use a combination of stolen and fabricated data to create synthetic identities to commit fraud.

Strong Customer Authentication

Driven by regulation such as PSD2 and industry standards including 3-D Secure 2, financial institutions are on the hook to deliver compliant identity authentication.

FICO Advisory Services

Partner with us for deep decision making insights, increased business analytic knowledge and a vision for your longer term strategic direction.

Identity Management as a Competitive Advantage

Ensuring customers’ identities are genuine and securing their accounts as part of identity management is imperative, but this cannot happen at the expense of excellent customer experience. FICO commissioned independent studies with both financial institutions and their customers — could their answers help inform your authentication and fraud strategies?

four glass buildings

64

%

Of banks force customers opening accounts digitally to use separate channels to prove their identity

holding credit card

25

%

Of people would give up on opening an account or go to a competitor if asked to act in another channel

guy using laptop

51

%

Of banks say they struggle to make authentication experiences consistent across channels

71

%

Of people are happy to provide a biometric to their bank

From the FICO Blog

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The New White Walkers: Zombie Synthetic Identity Fraud

Synthetic identity frauds that strategically hid themselves in the bad debt book may be coming back from the dead as zombie synthetic identity fraud.

Read more

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FICO Digital Banking Study: Customer Experience and Fraud Protection

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FICO Digital Banking Study: Security and Authentication in a Digital World

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UK Credit Cards: More Consumers Missing Second, Third Payments

Read more

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Risk and Lending Predictions 2023: Hyper-Personalisation and More

Read more

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The State of Responsible AI in Financial Services

Read more

How can we help?

Want to understand how joined up thinking about identity proofing, customer authentication and fraud prevention will help you to cost-effectively reduce fraud losses, improve customer experience and stay compliant?