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When a vehicle goes to repossession, nobody wins. Avoid this situation by being proactive and reaching out to customers at the right times through whichever channel (or mix of channels) works best.
Understanding the difference between a good customer who is late on a payment and one who is under financial stress allows you to take a highly segmented and personalized approach that makes a big difference in your ability to achieve optimal business results.
This approach helps to avoid manual and sometimes awkward phone interaction to empower your collections teams to deliver the right message to the right customer at the right time and build a longer term customer relationship.
Today, customer engagement has taken on much greater significance. It's no longer enough to identify who needs to be contacted. Now it's critical to know how to contact and communicate with that customer — effectively. FICO® Customer Commu...
New auto loan customers represent a tremendous opportunity. For banks, they represent an opportunity to establish new, multi-product relationships. For captive auto finance companies, they represent an opportunity to establish and/or stren...
In late 2018, FICO commissioned a global independent research study with 2,000 auto consumers across nine countries to better understand key consumer perceptions within the vehicle financing experience. All survey respondents were adults b...
In late 2017, FICO commissioned a global independent research study with 2,200 consumers across nine countries to better understand key consumer perceptions within the automotive financing experience. Given new and disruptive innovation...